NHTSA // CRASH-TESTED
2021 Ford Transit Connect
Federal crash-test performance, recalls, and complaints, scored into one NHTSA Safety Index.
The Ford Transit Connect is a compact cargo-and-passenger van built for small businesses, families needing flexible hauling space, and urban operators who want van practicality without full-size bulk. Sold in both cargo and passenger wagon configurations, the 2019-2023 Transit Connect occupies a niche that blends work-van utility with everyday drivability, making it a practical choice for buyers who prioritize versatility over performance.
The 2021 Ford Transit Connect earns an NHTSA Safety Index of 87 out of 100, an strong result driven by its federal crash-test stars and its recall record. It has 4 recalls on record, reflected in the score.
- new and teen drivers who want standard crash-avoidance tech
- urban drivers exposed to side-impact risk
Reviewers generally regard the Ford Transit Connect as a highly practical and maneuverable compact van that punches above its size for cargo flexibility and urban usability. Most acknowledge it fills a genuine gap in the market, though professional assessments tend to note that the powertrain and interior refinement feel workmanlike rather than class-leading, and that the model is better evaluated on utility than on driving engagement.
NCAP // CRASH TESTCrash-test breakdown
Source: NHTSA NCAP, VehicleId 15408
Index breakdown
NCAP // CRASH IMAGESCrash-test images
Crash-test images are US federal government works (NHTSA / NCAP), public domain.
NHTSA // RECALLSRecall record
BACK OVER PREVENTION:SOFTWARE25V442000
Risk: A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
Reported 2025-06-27
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)22V413000
Risk: A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Remedy: Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332.
Reported 2022-06-10
SEAT BELTS:FRONT:RETRACTOR21V592000
Risk: An unsecured child restraint system can increase the risk of injury during a crash.
Remedy: Dealers will inspect the front passenger seat belt assembly, and replace the assembly as necessary, free of charge. Interim owner notification letters were mailed on September 14, 2021. Owner notification letters were mailed on December 30, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21C18.
Reported 2021-07-30
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)21V376000
Risk: A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, causing the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Remedy: Dealers will replace the underhood shifter cable bushing, and add a protective cap, free of charge. Owner notification letters were mailed on June 29, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S24.
Reported 2021-05-24
NHTSA // COMPLAINTSOwner complaints
8 owner complaints on file. These are unverified allegations reported to NHTSA.