NHTSA // CRASH-TESTED
2020 Audi Q7
Federal crash-test performance, recalls, and complaints, scored into one NHTSA Safety Index.
The Audi Q7 is a three-row luxury midsize SUV aimed squarely at premium family buyers who want European refinement alongside genuine passenger capacity. Competing against the BMW X5 and Mercedes-Benz GLE, the Q7 positions itself as a sophisticated daily driver with room for seven. Our coverage spans the 2019 through 2025 model years, giving shoppers a thorough look at its safety track record across a meaningful stretch of production.
The 2020 Audi Q7 earns an NHTSA Safety Index of 85 out of 100, an strong result driven by its federal crash-test stars and its recall record. It has 5 recalls on record, reflected in the score.
- urban drivers exposed to side-impact risk
Reviewers generally praise the Q7 for its composed, upscale driving character and well-appointed interior that sets a high bar in the three-row luxury SUV segment. Most acknowledge that the third row is better suited to children than adults. The ride quality and technology integration tend to draw consistent approval, while some reviewers note the complexity of its infotainment and driver-assistance systems as a learning curve.
NCAP // CRASH TESTCrash-test breakdown
Source: NHTSA NCAP, VehicleId 14956
Index breakdown
NCAP // CRASH IMAGESCrash-test images
Crash-test images are US federal government works (NHTSA / NCAP), public domain.
NHTSA // RECALLSRecall record
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA25V900000
Risk: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the software, free of charge. Owner notification letters were mailed January 14, 2026. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 90TV. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on December 23, 2025.
Reported 2025-12-19
FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA23V212000
Risk: An overheated heating element can increase the risk of a fire.
Remedy: Dealers will update the control software and replace the heater element for the front camera, free of charge. Owner notification letters are expected to be mailed May 26, 2023. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 90N7.
Reported 2023-03-29
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP22V516000
Risk: Fuel pump failure can cause an engine stall, increasing the risk of a crash.
Remedy: Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed December 22, 2022. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 20DR.
Reported 2022-07-20
AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE21V078000
Risk: During a crash necessitating the deployment of the passenger air bag, the second stage may deploy too quickly when a child is in the front passenger seat, increasing the risk of injury.
Remedy: Audi will notify owners, and dealers will update the air bag control module, free of charge. The recall began March 5, 2021. Owners can contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 69BV.
Reported 2021-02-17
STRUCTURE:BODY:ROOF AND PILLARS20V658000
Risk: In the event of a crash, an unbelted occupant's head may impact the vehicle's C-pillar padding, increasing the risk of injury.
Remedy: Audi will notify owners, and dealers will replace the deformation element on the C-pillars, free of charge. The recall began November 17, 2020. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 70H8.
Reported 2020-10-27
NHTSA // COMPLAINTSOwner complaints
25 owner complaints on file. These are unverified allegations reported to NHTSA.