NHTSA // SAFETY RECORD
2020 Mercedes-Benz Cla-Class Safety Record
The 2020 Mercedes-Benz Cla-Class has not been crash-tested by NHTSA, so it carries no Safety Index. Its federal safety record shows 0 recalls and 23 owner complaints on file.
Updated Oct 1, 2026 from NHTSA data · Reviewed by Ivanna Verstliar
CRASH
DATANot crash-tested
For the 2020 model year, the Mercedes-Benz CLA-Class has not undergone crash testing by NHTSA. This means no federal crash-test star ratings are available, nor can a Safety Index score be computed for this vehicle. The absence of testing limits safety assessment to the available data points, which include zero open recall campaigns and 23 unverified owner complaints. While this record does not present immediate red flags in terms of widespread reported defects, it is critical to understand that the lack of crash-test data precludes any definitive statement regarding the vehicle's crashworthiness.
The 2020 Mercedes-Benz CLA-Class was not crash-tested by NHTSA, carries zero recall campaigns on file, and falls in the Light recall and complaint burden band according to NHTSA federal safety data.
MotorCaliber Safety Desk // NHTSA data, verified Oct 1, 2026
- shoppers who want the full federal safety picture in one place
| NHTSA crash test | Not crash-tested |
|---|---|
| Recall and complaint burden | Light |
| Recalls on file | 0 |
| Owner complaints | 23 (unverified allegations) |
| Data verified | Oct 1, 2026 |
ANALYSISHow safe is the 2020 Mercedes-Benz Cla-Class?
The 2020 Mercedes-Benz CLA-Class has no recall campaigns on record. This absence of manufacturer-issued defect remedies is a notable data point for this model year. Its overall recall and complaint volume places it in the Light burden band, indicating a lower incidence of reported issues within the federal dataset. Owners have filed 23 complaints across six component categories. Back Over Prevention and Electrical System issues each constitute approximately one-third of these reports. The complaint data includes one unverified crash allegation and two unverified injury allegations. There are no crash-test results available from NHTSA for the 2020 CLA-Class, nor for any other model year of this generation, precluding a direct assessment of its crashworthiness from federal testing.
NHTSA // RECALLSDoes the 2020 Mercedes-Benz Cla-Class have any recalls?
The 2020 Mercedes-Benz CLA-Class has zero recall campaigns on file with NHTSA for this model year. There are no park-outside advisories, no do-not-drive directives, and no recall components to report. Shoppers should still confirm this against their specific VIN at nhtsa.gov, as recall filings can be added after this record was compiled.
NHTSA // COMPLAINTSWhat do owners report about the 2020 Mercedes-Benz Cla-Class?
NHTSA has received 23 unverified owner complaints for the 2020 CLA-Class. The most frequently alleged problem areas are Back Over Prevention and the Electrical System, each drawing 8 reported concerns, followed by Service Brakes with 3 alleged issues. All figures represent unverified consumer allegations, not confirmed defects.
23 owner complaints on file. These are unverified allegations reported to NHTSA.
USED BUYERWhat should used buyers know about the 2020 Mercedes-Benz Cla-Class?
Recalls for the 2020 CLA-Class have been issued for the emergency call system, the fuel pump, the engine, the engine compartment, and the occupant detection system. Prospective owners should ensure all recalls have been addressed by checking the car's VIN on the NHTSA website.
- NHTSA has not crash-tested the 2020 Mercedes-Benz CLA-Class, so no star ratings or Safety Index score exists for this model year, and that absence does not imply a positive or negative safety outcome.
- Zero recall campaigns are on file for the 2020 CLA-Class specifically, meaning no manufacturer-issued fleet-wide remedy has been recorded for this model year in the NHTSA database.
- Back Over Prevention and the Electrical System are each the subject of 8 unverified owner complaints, making them the most frequently alleged concern areas in this model year's NHTSA complaint record.
- Shoppers evaluating a specific 2020 CLA-Class unit should use the NHTSA VIN lookup tool at nhtsa.gov to check for any recall campaigns that may have been filed after this record was compiled.
FAQ2020 Mercedes-Benz Cla-Class safety questions
Was the 2020 Mercedes-Benz Cla-Class crash-tested by NHTSA?
No. NHTSA has not run a New Car Assessment Program crash test on this configuration, so it carries no Safety Index. Its safety record here is built from 0 recalls and 23 owner complaints on file.
How many recalls does the 2020 Mercedes-Benz Cla-Class have?
According to NHTSA recall data, no vehicle recalls are on file for the 2020 Mercedes-Benz Cla-Class as of Oct 1, 2026. Equipment recalls, if any, are excluded from the Safety Index. Run your VIN through NHTSA's recall lookup to confirm the status is current.
How many complaints have owners filed about the 2020 Mercedes-Benz Cla-Class?
According to NHTSA's complaint database, 23 owner complaints are on file for the 2020 Mercedes-Benz Cla-Class. These are unverified allegations submitted by owners, not confirmed defects, and include reports involving a crash.
Cross-check this record against independent expert reviews and the live NHTSA database before you buy.
- DATA Pulled directly from NHTSA: the recallsByVehicle and complaintsByVehicle records for the Mercedes-Benz Cla-Class 2020.
- SCORE This configuration was not crash-tested by NHTSA, so it carries no Safety Index. We report its recall and complaint record only.
- EDITED Written by the MotorCaliber Safety Desk and reviewed for accuracy and plain-language clarity by Ivanna Verstliar, Editor, against the source figures on this page.
- VERIFIED Data last synced Oct 1, 2026. Recalls change; confirm your VIN at nhtsa.gov/recalls. See our corrections policy and disclosure.