NHTSA // SAFETY RECORD
2021 Mercedes-Benz Sprinter 4500 Safety Record
The 2021 Mercedes-Benz Sprinter 4500 has not been crash-tested by NHTSA, so it carries no Safety Index. Its federal safety record shows 16 recalls and 0 owner complaints on file.
Updated Oct 1, 2026 from NHTSA data · Reviewed by Ivanna Verstliar
CRASH
DATANot crash-tested
The 2021 Mercedes-Benz Sprinter 4500 has not been evaluated by NHTSA's crash-test program, leaving it without an official star rating or computed Safety Index. This absence of data means no federal assessment of its crashworthiness is available. Its recall history, however, is substantial, with 16 separate campaigns categorized as a Heavy recall burden. These recalls address critical areas including structural fasteners, instrument cluster functionality, and body components. Despite this, NHTSA has recorded zero owner complaints for the 2021 model year of the Sprinter 4500.
The 2021 Mercedes-Benz Sprinter 4500 was not crash-tested by NHTSA and carries a Heavy recall burden band across 16 recall campaigns, according to NHTSA federal safety records.
MotorCaliber Safety Desk // NHTSA data, verified Oct 1, 2026
- shoppers who want the full federal safety picture in one place
| NHTSA crash test | Not crash-tested |
|---|---|
| Recall and complaint burden | Heavy |
| Recalls on file | 16 |
| Owner complaints | 0 (unverified allegations) |
| Data verified | Oct 1, 2026 |
ANALYSISHow safe is the 2021 Mercedes-Benz Sprinter 4500?
The 2021 Sprinter 4500 enters our analysis with 16 recall campaigns recorded by NHTSA, placing it in the "Heavy" burden band. This volume of recalls is the most notable safety characteristic of the 2021 model. Two of these campaigns address critical-fastener issues: one concerning longitudinal frame members, and another involving partition fasteners. Additional recalls pertain to instrument cluster illumination, with two separate campaigns, and a body topcoat defect. Several of these recalls extend to Sprinter models from 2019 to 2023, suggesting fleet-wide manufacturing issues rather than problems isolated to the 2021 model year. No owner complaints have been filed with NHTSA for the 2021 Sprinter 4500. This absence of complaints is noted, though it does not constitute an endorsement of the vehicle's safety performance. No crash-test data is available from sibling years, leaving no federal crash-safety reference for this model.
NHTSA // RECALLSDoes the 2021 Mercedes-Benz Sprinter 4500 have any recalls?
The 16 recall campaigns for this model year cover two distinct structural fastener concerns involving longitudinal frame components and partition fasteners, instrument cluster illumination failures across two separate campaigns, and a topcoat paint defect affecting body structure classification. No park-outside or do-not-drive directive is stated in the provided campaign summaries, but open-recall status must be confirmed by VIN at nhtsa.gov.
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL24V930000
Risk: A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
Remedy: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
Reported 2024-12-13
STRUCTURE:CRITICAL FASTENERS23V875000
Risk: Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
Remedy: Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.
Reported 2023-12-21
STRUCTURE:CRITICAL FASTENERS23V876000
Risk: A detached partition wall can increase the risk of injury.
Remedy: Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.
Reported 2023-12-21
STRUCTURE:BODY23V806000
Risk: An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.
Remedy: Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for
Reported 2023-12-01
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL23V204000
Risk: A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
Remedy: Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.
Reported 2023-03-24
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL22V796000
Risk: Vehicle rollaway increases the risk of a crash.
Remedy: Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's numbers for this recall are 22V2790611, 22V2790612, and 22V2790613.
Reported 2022-10-21
ELECTRICAL SYSTEM:SOFTWARE22V360000
Risk: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Reported 2022-05-20
BACK OVER PREVENTION:DISPLAY FUNCTION22V281000
Risk: An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.
Reported 2022-04-27
SUSPENSION:FRONT:SPRINGS:TORSION BAR22V131000
Risk: An incorrectly assembled torsion bar may fail at the connection between the torsion bar and linkage, resulting in a loss of vehicle stability, and increasing the risk of a crash.
Remedy: Dealers will correct the position of the shim and replace the torsion bar linkages, free of charge. Owner notification letters were mailed August 16, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VADREH.
Reported 2022-03-08
EQUIPMENT:OTHER:LABELS22V073000
Risk: The operator may overload the vehicle, resulting in excessive tire wear and increasing the risk of a crash.
Remedy: Dealers will inspect and replace, as necessary, the tire and loading information label. Additionally, tires will be inspected for excessive wear and replaced as necessary. All repairs will be conducted free of charge. Interim owner notifications were mailed to owners on March 4, 2022. Owner notification letters were mailed on March 21, 2022. Owners may contact DVUSA customer service at 1-877-762-8
Reported 2022-02-09
STRUCTURE21V934000
Risk: Loose bolt fasteners may allow the rear step to separate from the vehicle, becoming a road hazard and increasing the risk of a crash.
Remedy: Dealers will tighten the bolt fasteners and replace the console and attaching hardware, free of charge. Owners notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HECKTRI.
Reported 2021-12-01
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS21V933000
Risk: A damaged brake hose may leak brake fluid, extending the distance needed to stop the vehicle and increasing the risk of a crash.
Remedy: Dealers will inspect the condition and clearance of the brake hose, modify the fender liner trim, and replace the brake hose as necessary, free of charge. Owner notification letters were mailed on March 4, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BAURAVE.
Reported 2021-12-01
NHTSA // COMPLAINTSWhat do owners report about the 2021 Mercedes-Benz Sprinter 4500?
NHTSA has received zero owner complaints for the 2021 Mercedes-Benz Sprinter 4500. There are no reported components, no reported crash events, no reported fires, and no reported injuries or deaths to characterize as unverified allegations at this time.
0 owner complaints on file. These are unverified allegations reported to NHTSA.
USED BUYERWhat should used buyers know about the 2021 Mercedes-Benz Sprinter 4500?
The 2021 Sprinter 4500 was subject to 16 recall campaigns. A prospective buyer should verify the recall completion status for any specific vehicle's VIN at nhtsa.gov, as aggregate campaign counts do not reflect individual unit repair.
- The 2021 Sprinter 4500 has not been crash-tested by NHTSA, meaning no frontal, side, or rollover star ratings exist for this model year under the federal program.
- NHTSA records show 16 recall campaigns for this model year, placing it in the Heavy burden band; campaigns include two critical-fastener structural recalls covering longitudinal frame components and partition fasteners.
- Two instrument cluster illumination recalls affecting this model year were issued under separate campaigns, one of which also covers 2019 to 2022 model years, indicating a recurring electrical concern across the Sprinter line.
- Zero owner complaints have been submitted to NHTSA for the 2021 Sprinter 4500; buyers should verify open-recall status for any specific unit by VIN at nhtsa.gov, as recall repair completion varies by individual vehicle.
FAQ2021 Mercedes-Benz Sprinter 4500 safety questions
Was the 2021 Mercedes-Benz Sprinter 4500 crash-tested by NHTSA?
No. NHTSA has not run a New Car Assessment Program crash test on this configuration, so it carries no Safety Index. Its safety record here is built from 16 recalls and 0 owner complaints on file.
How many recalls does the 2021 Mercedes-Benz Sprinter 4500 have?
According to NHTSA recall data, 16 vehicle recalls are on file for the 2021 Mercedes-Benz Sprinter 4500. Confirm your VIN at nhtsa.gov to see which apply to your car.
How many complaints have owners filed about the 2021 Mercedes-Benz Sprinter 4500?
According to NHTSA's complaint database, 0 owner complaints are on file for the 2021 Mercedes-Benz Sprinter 4500. These are unverified allegations submitted by owners, not confirmed defects.
Cross-check this record against independent expert reviews and the live NHTSA database before you buy.
- DATA Pulled directly from NHTSA: the recallsByVehicle and complaintsByVehicle records for the Mercedes-Benz Sprinter 4500 2021.
- SCORE This configuration was not crash-tested by NHTSA, so it carries no Safety Index. We report its recall and complaint record only.
- EDITED Written by the MotorCaliber Safety Desk and reviewed for accuracy and plain-language clarity by Ivanna Verstliar, Editor, against the source figures on this page.
- VERIFIED Data last synced Oct 1, 2026. Recalls change; confirm your VIN at nhtsa.gov/recalls. See our corrections policy and disclosure.