NHTSA // CRASH-TESTED
2020 Volkswagen Jetta
Federal crash-test performance, recalls, and complaints, scored into one NHTSA Safety Index.
The Volkswagen Jetta is a compact sedan aimed at buyers who want a European-flavored driving experience without stepping up to a premium price point. Competing against stalwarts like the Honda Civic and Toyota Corolla, the Jetta targets commuters and young professionals who prioritize a composed, refined cabin over outright sportiness. Our 2019-to-2025 coverage spans a generation that has been largely consistent in its positioning and safety hardware.
The 2020 Volkswagen Jetta earns an NHTSA Safety Index of 79 out of 100, an average result driven by its federal crash-test stars and its recall record. It has 6 recalls on record, reflected in the score.
- urban drivers exposed to side-impact risk
Reviewers generally regard the Jetta as one of the more polished and upscale-feeling options in the compact sedan segment, praising its composed ride, mature interior presentation, and highway refinement. Most note that it competes respectably against higher-volume rivals while delivering a distinctly European character, though some suggest its feature content and powertrain options lag slightly behind segment leaders.
NCAP // CRASH TESTCrash-test breakdown
Source: NHTSA NCAP, VehicleId 14746
Index breakdown
NCAP // CRASH IMAGESCrash-test images
Crash-test images are US federal government works (NHTSA / NCAP), public domain.
NHTSA // RECALLSRecall record
FUEL SYSTEM, GASOLINE24V110000
Risk: A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy: Dealers will replace the suction pump, free of charge. Final owner notification letters for Audi owners were mailed on July 25, 2024. Final owner letters for VW owners were mailed on August 13, 2024. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are VW: 20UF/Audi: 20YF. Vehicles that were previously
Reported 2024-02-14
ELECTRICAL SYSTEM:IGNITION:SWITCH23V604000
Risk: Ignition switch failure can cause the electrical system to shut down and the engine to stall while driving, increasing the risk of a crash.
Remedy: Dealers will replace the ignition switch, free of charge. Owner notification letters were mailed February 1, 2024. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 28H7.
Reported 2023-08-30
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS22V815000
Risk: An undetected sudden loss of pressure in all four tires increases the risk of a crash.
Remedy: Dealers will update the TPMS software, free of charge. Owner notification letters were mailed November 18, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 or Audis customer service at 1-800-253-2834. Volkswagen's numbers for this recall are (Audi) 45J7, and (VW) 45J6 and 45J8.
Reported 2022-10-31
AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE21V492000
Risk: Incorrect positioning of the air bag control module can cause the vehicle's air bags to deploy improperly during a crash, increasing the risk of injury. Additionally, the vehicle's air bags can deploy unintentionally, increasing the risk of a crash.
Remedy: Dealers will replace the air bag control module, free of charge. Owner notification letters were mailed on January 28, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69CK.
Reported 2021-06-30
SEATS20V505000
Risk: In the event of a rear-end crash, the backrest adjustment could break, possibly reducing the amount of occupant restraint, thus increasing risk of injury.
Remedy: Volkswagen will notify owners, and dealers will inspect the front seats, and, as necessary, replace the seatback frames, free of charge. The recall began September 11, 2020. Volkswagen owners may contact their customer service at 1-888-241-2289. Audi owners may contact their customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 72L1, 72K8, and 72K9.
Reported 2020-08-26
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER20V359000
Risk: If a brake caliper bolt comes loose, it may affect the vehicle's brake performance, increasing the risk of a crash.
Remedy: Volkswagen will notify the owner, and a dealer will replace all four front brake caliper bolts, free of charge. The recall began July 1, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 47Q2.
Reported 2020-06-17
NHTSA // COMPLAINTSOwner complaints
51 owner complaints on file. These are unverified allegations reported to NHTSA.