NHTSA // CRASH-TESTED
2020 Kia Sorento
Federal crash-test performance, recalls, and complaints, scored into one NHTSA Safety Index.
The Kia Sorento is a three-row capable midsize SUV that has built a loyal following among growing families and value-conscious buyers who want practical versatility without sacrificing style. Competing squarely against the Honda Pilot and Toyota Highlander, the Sorento positions itself as a sensible, well-rounded choice. From the 2019 redesign through the current 2025 model, its safety story is worth examining closely before you sign anything.
Despite a strong crash-test showing, the 2020 Kia Sorento carries a park-outside or stop-driving recall, so read the recall section first. Both frontal and side crash protection reached the full 5 stars. It has 1 recall on record, reflected in the score.
- urban drivers exposed to side-impact risk
Reviewers generally regard the Sorento as a strong value in the midsize SUV segment, praising its interior quality, available third-row seating, and feature content relative to its price point. Most consider it a competitive family vehicle with a polished driving character, though some note that rivals offer more refinement or cargo efficiency at comparable trim levels.
NCAP // CRASH TESTCrash-test breakdown
Source: NHTSA NCAP, VehicleId 14398
Index breakdown
NHTSA // RECALLSRecall record
TRAILER HITCHES22V703000
Risk: A fire while parked or driving can increase the risk of injury.
Remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC249.
Reported 2022-09-19
NHTSA // COMPLAINTSOwner complaints
128 owner complaints on file. These are unverified allegations reported to NHTSA.