MotorCaliberNHTSA Safety Index

NHTSA // CRASH-TESTED

2021 Mercedes-Benz Sprinter 2500 15

Federal crash-test performance, recalls, and complaints, scored into one NHTSA Safety Index.

0Recalls
45Complaints
1Investigations
ABOUT THE MERCEDES-BENZ SPRINTER 2500 15

The Mercedes-Benz Sprinter 2500 15-passenger van occupies a demanding corner of the commercial vehicle market, built for shuttle fleets, church groups, hotels, and small businesses that need to move people in bulk. It is a full-size, high-roof capable van that prioritizes cargo and passenger volume over the kind of consumer-car refinements most drivers expect. Safety, given its occupant load, deserves serious scrutiny.

VERDICT

The 2021 Mercedes-Benz Sprinter 2500 15 earns an NHTSA Safety Index of 39 out of 100, an weak result driven by its federal crash-test stars and its recall record. No vehicle recalls are on file for this model year.

WHO IT IS FOR
  • shoppers who want the full federal safety picture in one place
WHAT REVIEWERS SAY

Reviewers generally regard the Sprinter 2500 as one of the most capable and well-engineered large passenger vans available, praising its build quality, driving dynamics relative to its class, and the breadth of configuration options. Most acknowledge, however, that its tall profile and commercial-use focus mean safety ratings lag behind what buyers would expect from a passenger-car product in the same price range.

NCAP // CRASH TESTCrash-test breakdown

OverallNot rated
FrontalNot rated
SideNot rated
Rollover
Rollover risk 99%

Source: NHTSA NCAP, VehicleId 15861

Index breakdown

Crash protection14/70
Avoidance tech6/10
Defect record18.75/20
Forward collision warning: OptionalLane departure warning: OptionalStability control: Standard

NHTSA // RECALLSRecall record

No vehicle recalls are on file for the 2021 Mercedes-Benz Sprinter 2500 15 at NHTSA as of 2026-07-02. Equipment recalls, if any, are excluded from the safety score.

NHTSA // COMPLAINTSOwner complaints

45 owner complaints on file. These are unverified allegations reported to NHTSA.

2reported crash
0reported fire
1reported injuries
0reported deaths
Most-reported systemsElectrical System 9Forward Collision Avoidance 9Service Brakes 7Lane Departure 7Unknown Or Other 6Power Train 5

Other Sprinter 2500 15 years

Rivals in Van (2021)

Last verified 2026-07-02. Sources: NHTSA SafetyRatings (VehicleId 15861), recallsByVehicle, complaintsByVehicle for Mercedes-Benz Sprinter 2500 15 2021. Class rank 4 of 4 in Van 2021. Methodology · Disclosure