NHTSA // CRASH-TESTED
2020 Mercedes-Benz Sprinter 2500 15 Safety Ratings
The 2020 Mercedes-Benz Sprinter 2500 15 scores 34 out of 100 on the NHTSA Safety Index (Weak), 0 recalls, and 79 owner complaints on file.
Updated Oct 1, 2026 from NHTSA data · Reviewed by Ivanna Verstliar
The 2020 Mercedes-Benz Sprinter 2500 15 Passenger Van earned a 1-star rollover rating from NHTSA, a significant concern for a vehicle of its size. This factor, combined with the lack of standard forward collision warning and lane departure warning systems, contributes to its Weak band placement on the NHTSA Safety Index, where it scored 34 out of 100. The published data also shows 79 owner-reported complaints for this model year.
The 2020 Mercedes-Benz Sprinter 2500 15 Passenger Van holds a NHTSA Safety Index of 34/100 and a 1-star NHTSA rollover rating with a 99 percent rollover risk, sourced from federal NHTSA data.
MotorCaliber Safety Desk // NHTSA data, verified Oct 1, 2026
Among the 3 Vans from 2020 that NHTSA has crash-tested, the 2020 Mercedes-Benz Sprinter 2500 15 ranks 3 for overall NHTSA Safety Index.
- shoppers who want the full federal safety picture in one place
| NHTSA Safety Index | 34 / 100 (Weak) |
|---|---|
| Frontal / Side / Rollover | 1 stars |
| Rollover risk | 99% |
| Recalls on file | 0 |
| Owner complaints | 79 (unverified allegations) |
| Class rank | 3 of 3 Vans tested for 2020 |
| Data verified | Oct 1, 2026 |
ANALYSISHow safe is the 2020 Mercedes-Benz Sprinter 2500 15?
The 2020 Sprinter 2500 15 Passenger Van presents a notable concern for operators, with a 99 percent rollover risk. This figure, particularly relevant for a passenger transport vehicle, directly influences its Weak rating in the MotorCaliber index, where it scores 34 out of 100. The vehicle's crash protection sub-score is a mere 14 out of 70 points, stemming from the 1-star rollover rating and the absence of published frontal and side crash test data from NHTSA. Avoidance technology contributes only 2 out of 10 points; while electronic stability control is standard, neither forward collision warning nor lane departure warning systems are present. The defect record, however, stands as the strongest element, scoring 17.5 out of 20 points due to a clear record of zero recalls for the 2020 model year. Despite this, NHTSA records 79 owner complaints, with allegations across electrical, powertrain, engine, and braking systems, a volume that warrants attention for a commercial van.
NCAP // CRASH TESTHow did the 2020 Mercedes-Benz Sprinter 2500 15 perform in crash tests?
The 2020 Mercedes-Benz Sprinter 2500 15, when tested, received 1 out of 5 stars for rollover protection, carrying a 99 percent rollover risk probability. This result is particularly notable given the "No Tip" outcome in the dynamic tip test, a partial positive in an otherwise concerning assessment. No overall, frontal, or side crash protection ratings were issued by NHTSA, leaving significant gaps in the available safety data for this model year.
Source: NHTSA NCAP, VehicleId 14849
Index breakdown
NHTSA // RECALLSDoes the 2020 Mercedes-Benz Sprinter 2500 15 have any recalls?
Federal records show zero recall campaigns on file for the 2020 Mercedes-Benz Sprinter 2500 15 Passenger Van. There are no park-outside or do-not-drive directives associated with this model year. While the absence of recalls is a positive data point, shoppers should still run a VIN check through NHTSA to confirm no campaigns have been added recently.
NHTSA // COMPLAINTSWhat do owners report about the 2020 Mercedes-Benz Sprinter 2500 15?
A total of 79 owner complaints have been reported to NHTSA for this model year, including 3 alleged crashes and 1 alleged fire. These are unverified consumer allegations. The most frequently cited components are the Electrical System with 20 reports, Power Train with 18, Engine with 15, Forward Collision Avoidance with 13, and Service Brakes with 12.
79 owner complaints on file. These are unverified allegations reported to NHTSA.
USED BUYERWhat should used buyers know about the 2020 Mercedes-Benz Sprinter 2500 15?
Before purchasing this 6-year-old van, run the specific VIN through NHTSA's recall lookup tool to confirm no campaigns have been opened or left unremedied since the vehicle was sold new. Pay particular attention to any service brake or electrical-related notices, given the complaint volume reported in those areas.
- The 2020 Sprinter 2500 15 received a 1-star rollover rating from NHTSA with a 99 percent rollover risk probability, the lowest possible star score in that category.
- NHTSA did not conduct frontal or side crash tests on this specific model year configuration, meaning protection performance in those scenarios is unknown rather than rated.
- Zero federal recall campaigns are on file for this model year, which is the primary driver of its relatively strong defect-record sub-score of 17.5 out of 20.
- Thirteen of the 79 unverified owner complaints specifically cite the Forward Collision Avoidance system, a component NHTSA data confirms is not equipped as standard on this van.
RANKINGSWhere the 2020 Mercedes-Benz Sprinter 2500 15 places
The 2020 Mercedes-Benz Sprinter 2500 15 qualifies for these MotorCaliber safety rankings:
FAQ2020 Mercedes-Benz Sprinter 2500 15 safety questions
Was the 2020 Mercedes-Benz Sprinter 2500 15 crash-tested by NHTSA?
Yes. NHTSA crash-tested the 2020 Mercedes-Benz Sprinter 2500 15, and it earns a NHTSA Safety Index of 34 out of 100, placing it in the Weak band. The index combines federal crash-test stars, standard crash-avoidance tech, and the recall record.
What are the 2020 Mercedes-Benz Sprinter 2500 15 crash-test star ratings?
In NHTSA testing the 2020 Mercedes-Benz Sprinter 2500 15 earned 1 out of 5 stars for rollover. Its measured rollover risk is 99%. Categories NHTSA did not test show as not rated.
How many recalls does the 2020 Mercedes-Benz Sprinter 2500 15 have?
According to NHTSA recall data, no vehicle recalls are on file for the 2020 Mercedes-Benz Sprinter 2500 15 as of Oct 1, 2026. Equipment recalls, if any, are excluded from the Safety Index. Run your VIN through NHTSA's recall lookup to confirm the status is current.
How many complaints have owners filed about the 2020 Mercedes-Benz Sprinter 2500 15?
According to NHTSA's complaint database, 79 owner complaints are on file for the 2020 Mercedes-Benz Sprinter 2500 15. These are unverified allegations submitted by owners, not confirmed defects, and include reports involving a crash or a fire.
Cross-check this record against independent expert reviews and the live NHTSA database before you buy.
Other Sprinter 2500 15 years
Rivals in Van (2020)
| Vehicle | NHTSA Safety Index | Overall stars | Recalls |
|---|---|---|---|
| 2020 Nissan Nv3500 | 50/100 | not rated | 0 |
| 2020 Mercedes-Benz Sprinter 2500 12 | 34/100 | not rated | 0 |
- DATA Pulled directly from NHTSA: New Car Assessment Program crash tests (VehicleId 14849), the recallsByVehicle and complaintsByVehicle records for the Mercedes-Benz Sprinter 2500 15 2020.
- SCORE The NHTSA Safety Index (0-100) weights crash protection, standard crash-avoidance tech, and the defect record. Full formula on the methodology page. It ranks 3 of 3 in the Van class for 2020.
- EDITED Written by the MotorCaliber Safety Desk and reviewed for accuracy and plain-language clarity by Ivanna Verstliar, Editor, against the source figures on this page.
- VERIFIED Data last synced Oct 1, 2026. Recalls change; confirm your VIN at nhtsa.gov/recalls. See our corrections policy and disclosure.