NHTSA // SAFETY RECORD
2020 Mercedes-Benz Sprinter 1500 Safety Record
The 2020 Mercedes-Benz Sprinter 1500 has not been crash-tested by NHTSA, so it carries no Safety Index. Its federal safety record shows 22 recalls and 5 owner complaints on file.
Updated Oct 1, 2026 from NHTSA data · Reviewed by Ivanna Verstliar
CRASH
DATANot crash-tested
No crash-test data is available for the 2020 Mercedes-Benz Sprinter 1500; NHTSA has not published star ratings for this model year. Shoppers should note the absence of federal impact-performance scores. The vehicle has also accumulated a heavy burden of 22 recall campaigns and 5 owner complaints reported to NHTSA. This record, in the absence of crash-test data, indicates a concerning service history, but not how it would perform in a collision.
The 2020 Mercedes-Benz Sprinter 1500 was not crash-tested by NHTSA and carries a Heavy recall and complaint burden band reflecting 22 federal recall campaigns, according to NHTSA data.
MotorCaliber Safety Desk // NHTSA data, verified Oct 1, 2026
- shoppers who want the full federal safety picture in one place
| NHTSA crash test | Not crash-tested |
|---|---|
| Recall and complaint burden | Heavy |
| Recalls on file | 22 |
| Owner complaints | 5 (unverified allegations) |
| Data verified | Oct 1, 2026 |
ANALYSISHow safe is the 2020 Mercedes-Benz Sprinter 1500?
The 2020 Mercedes-Benz Sprinter 1500 carries a Heavy recall and complaint burden. This classification is driven primarily by 22 recall campaigns, rather than its modest volume of 5 reported complaints. Several of these recalls specifically target or include the 2020 model year. Most notably, a body structure campaign affects 2020 Sprinter and Freightliner Sprinter vehicles exclusively. Broader multi-year campaigns for instrument cluster and critical fastener issues also cover model years from 2019 through 2022 or 2023. The structural fastener recalls are particularly concerning as they address longitudinal frame components and partition fasteners, elements foundational to occupant protection. No tested sibling years for this model exist within the NHTSA data, precluding any contextual crash-test record. The Safety Desk interprets the Heavy burden band as a clear directive: owners and prospective buyers should prioritize the resolution of any open recalls.
NHTSA // RECALLSDoes the 2020 Mercedes-Benz Sprinter 1500 have any recalls?
The 22 recall campaigns for this model year span several safety-relevant areas. Documented components include the instrument cluster illumination, which may fail to function correctly, longitudinal frame and partition critical fasteners, and a body structure concern specific to 2020 vehicles involving the connection between body components. No park-outside or do-not-drive directive appears in the provided campaign summaries, but owners should verify current remedy status for each campaign through NHTSA's VIN lookup.
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL24V930000
Risk: A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
Remedy: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
Reported 2024-12-13
STRUCTURE:CRITICAL FASTENERS23V875000
Risk: Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
Remedy: Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.
Reported 2023-12-21
STRUCTURE:CRITICAL FASTENERS23V876000
Risk: A detached partition wall can increase the risk of injury.
Remedy: Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.
Reported 2023-12-21
STRUCTURE:BODY23V874000
Risk: Reduced vehicle control increases the risk of a crash. Additionally, the propeller shaft may damage the fuel tank during a crash, causing a leak and increasing the risk of a fire.
Remedy: Dealers will inspect and replace the crossmember as necessary, free of charge. Owner notification letters were mailed April 19, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3QUERTR.
Reported 2023-12-21
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL23V204000
Risk: A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
Remedy: Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.
Reported 2023-03-24
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL22V796000
Risk: Vehicle rollaway increases the risk of a crash.
Remedy: Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's numbers for this recall are 22V2790611, 22V2790612, and 22V2790613.
Reported 2022-10-21
ELECTRICAL SYSTEM:SOFTWARE22V360000
Risk: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Reported 2022-05-20
BACK OVER PREVENTION:DISPLAY FUNCTION22V281000
Risk: An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.
Reported 2022-04-27
ELECTRICAL SYSTEM:SOFTWARE21V972000
Risk: Unintentional vehicle movement can increase the risk of a crash.
Remedy: Dealers will update the electronic stability program control unit software, free of charge. Owner notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PA27 ERI/ERO.
Reported 2021-12-15
ELECTRICAL SYSTEM:SOFTWARE21V411000
Risk: A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Reported 2021-06-02
ELECTRICAL SYSTEM21V410000
Risk: Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
Remedy: Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.
Reported 2021-06-02
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS21V359000
Risk: Loose door hinge screws could change the gap between the door and vehicle body, increasing the risk of injury in the event of a crash.
Remedy: Dealers will check the screws and tighten them as necessary, free of charge. Owner notification letters were mailed June 18, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TURSCHA.
Reported 2021-05-17
NHTSA // COMPLAINTSWhat do owners report about the 2020 Mercedes-Benz Sprinter 1500?
Five owner complaints have been reported to NHTSA for the 2020 Sprinter 1500. The top alleged components are Unknown Or Other (2 reports), Electrical System (1), Engine (1), Vehicle Speed Control (1), Forward Collision Avoidance (1), and Fuel/Propulsion System (1). One report alleges a fire. All complaints are unverified consumer allegations and have not been confirmed as defects by NHTSA.
5 owner complaints on file. These are unverified allegations reported to NHTSA.
USED BUYERWhat should used buyers know about the 2020 Mercedes-Benz Sprinter 1500?
The 2020 Sprinter 1500 has been subject to 22 recall campaigns. Prospective owners of any used unit should check its VIN with NHTSA's free lookup tool at nhtsa.gov. This will confirm which, if any, of these recalls remain unresolved for that specific vehicle.
- The 2020 model year is subject to a body structure recall unique to 2020 Sprinter and Freightliner Sprinter vehicles, addressing the connection between body components, a concern that does not extend to most surrounding model years.
- Two separate critical-fastener recall campaigns cover longitudinal frame and partition components on 2020 Sprinters, meaning structural integrity issues appear more than once in the federal record for this year.
- One of the 5 reported owner complaints alleges a fire, and one targets Forward Collision Avoidance, both of which are safety-critical allegations even though they remain unverified consumer reports under NHTSA's process.
- Because no NHTSA crash-test data exists for this model year and no tested sibling years are available in the data we cover, the recall and complaint record is the only federal safety signal available to evaluate this specific vehicle.
FAQ2020 Mercedes-Benz Sprinter 1500 safety questions
Was the 2020 Mercedes-Benz Sprinter 1500 crash-tested by NHTSA?
No. NHTSA has not run a New Car Assessment Program crash test on this configuration, so it carries no Safety Index. Its safety record here is built from 22 recalls and 5 owner complaints on file.
How many recalls does the 2020 Mercedes-Benz Sprinter 1500 have?
According to NHTSA recall data, 22 vehicle recalls are on file for the 2020 Mercedes-Benz Sprinter 1500. Confirm your VIN at nhtsa.gov to see which apply to your car.
How many complaints have owners filed about the 2020 Mercedes-Benz Sprinter 1500?
According to NHTSA's complaint database, 5 owner complaints are on file for the 2020 Mercedes-Benz Sprinter 1500. These are unverified allegations submitted by owners, not confirmed defects, and include reports involving a fire.
Cross-check this record against independent expert reviews and the live NHTSA database before you buy.
- DATA Pulled directly from NHTSA: the recallsByVehicle and complaintsByVehicle records for the Mercedes-Benz Sprinter 1500 2020.
- SCORE This configuration was not crash-tested by NHTSA, so it carries no Safety Index. We report its recall and complaint record only.
- EDITED Written by the MotorCaliber Safety Desk and reviewed for accuracy and plain-language clarity by Ivanna Verstliar, Editor, against the source figures on this page.
- VERIFIED Data last synced Oct 1, 2026. Recalls change; confirm your VIN at nhtsa.gov/recalls. See our corrections policy and disclosure.