NHTSA // CRASH-TESTED
2020 Mercedes-Benz Sprinter 2500 12 Safety Ratings
The 2020 Mercedes-Benz Sprinter 2500 12 scores 34 out of 100 on the NHTSA Safety Index (Weak), 0 recalls, and 79 owner complaints on file.
Updated Oct 1, 2026 from NHTSA data · Reviewed by Ivanna Verstliar
A 1 out of 5 star rollover rating marks the 2020 Mercedes-Benz Sprinter 2500 12 Passenger Van AWD as a concern for safety. This model year, lacking both forward collision warning and lane departure warning systems, scores 34/100 on the NHTSA Safety Index, placing it firmly in the Weak band.
The 2020 Mercedes-Benz Sprinter 2500 12 Passenger Van AWD holds a NHTSA Safety Index of 34 out of 100 and a 1-out-of-5-star NHTSA rollover rating, based on federal NHTSA data.
MotorCaliber Safety Desk // NHTSA data, verified Oct 1, 2026
Among the 3 Vans from 2020 that NHTSA has crash-tested, the 2020 Mercedes-Benz Sprinter 2500 12 ranks 2 for overall NHTSA Safety Index.
- shoppers who want the full federal safety picture in one place
| NHTSA Safety Index | 34 / 100 (Weak) |
|---|---|
| Frontal / Side / Rollover | 1 stars |
| Rollover risk | 99% |
| Recalls on file | 0 |
| Owner complaints | 79 (unverified allegations) |
| Class rank | 2 of 3 Vans tested for 2020 |
| Data verified | Oct 1, 2026 |
ANALYSISHow safe is the 2020 Mercedes-Benz Sprinter 2500 12?
The 2020 Mercedes-Benz Sprinter 2500 12 Passenger Van AWD presents a notable gap in its federal safety assessment: NHTSA did not publish star ratings for frontal or side crash protection. The only completed crash test benchmark for this model year is a 1 out of 5-star rollover rating, accompanied by a 99 percent rollover risk. This single, low rating significantly impacts the overall crash protection sub-score, which stands at 14 out of 70. The avoidance technology sub-score is 2 out of 10. While electronic stability control is standard equipment, the absence of forward collision warning and lane departure warning systems limits the vehicle's active-safety credit within the Index methodology. Conversely, the defect record sub-score is a strong 17.5 out of 20, reflecting zero recall campaigns for this model year. Owners have submitted 79 complaints, primarily concerning the Electrical System and Power Train. While these are unverified allegations and do not factor into the Safety Index, their volume is a data point for prospective buyers. No prior-year Index is available for comparison.
NCAP // CRASH TESTHow did the 2020 Mercedes-Benz Sprinter 2500 12 perform in crash tests?
The 2020 Mercedes-Benz Sprinter 2500 12 Passenger Van AWD received the lowest possible rollover rating from NHTSA: 1 out of 5 stars. Its rollover risk is 99 percent. While the dynamic tip test indicated no tip, the static risk figure was the determinant in this poor showing. No overall, frontal, or side crash-test ratings were assigned to this model year by NHTSA.
Source: NHTSA NCAP, VehicleId 14865
Index breakdown
NHTSA // RECALLSDoes the 2020 Mercedes-Benz Sprinter 2500 12 have any recalls?
NHTSA records show zero recall campaigns on file for the 2020 Mercedes-Benz Sprinter 2500 12 Passenger Van AWD. No park-outside or do-not-drive advisory is associated with this model year. Shoppers should still run a VIN check directly through NHTSA, as recall data can be updated at any time.
NHTSA // COMPLAINTSWhat do owners report about the 2020 Mercedes-Benz Sprinter 2500 12?
Owners have filed 79 unverified complaints with NHTSA for this model year. The most frequently alleged problem areas are the Electrical System with 20 reports, Power Train with 18, Engine with 15, Forward Collision Avoidance with 13, and Service Brakes with 12. These are unverified consumer allegations, not confirmed defects.
79 owner complaints on file. These are unverified allegations reported to NHTSA.
USED BUYERWhat should used buyers know about the 2020 Mercedes-Benz Sprinter 2500 12?
Because this is a 6-year-old vehicle now trading on the used market, buyers should run the specific VIN through NHTSA's recall lookup tool before purchase. Even with zero campaigns currently on file, new campaigns can be filed retroactively. Confirm any previously issued remedy has been completed by the selling dealer or prior owner.
- The only completed NHTSA crash-test rating for this exact model year is a 1-out-of-5-star rollover score with a 99 percent rollover risk, the lowest possible result on that metric.
- NHTSA did not conduct frontal or side crash tests for this model year, so those protection categories carry no star rating and cannot be evaluated through NHTSA data.
- Zero recall campaigns are currently on file for the 2020 model year, which supports the defect record sub-score of 17.5 out of 20, the strongest component of the 34/100 Safety Index.
- Thirteen of the 79 unverified owner complaints are filed under the Forward Collision Avoidance component, notable because NHTSA data confirms forward collision warning is listed as not present on this model year's equipment sheet.
RANKINGSWhere the 2020 Mercedes-Benz Sprinter 2500 12 places
The 2020 Mercedes-Benz Sprinter 2500 12 qualifies for these MotorCaliber safety rankings:
FAQ2020 Mercedes-Benz Sprinter 2500 12 safety questions
Was the 2020 Mercedes-Benz Sprinter 2500 12 crash-tested by NHTSA?
Yes. NHTSA crash-tested the 2020 Mercedes-Benz Sprinter 2500 12, and it earns a NHTSA Safety Index of 34 out of 100, placing it in the Weak band. The index combines federal crash-test stars, standard crash-avoidance tech, and the recall record.
What are the 2020 Mercedes-Benz Sprinter 2500 12 crash-test star ratings?
In NHTSA testing the 2020 Mercedes-Benz Sprinter 2500 12 earned 1 out of 5 stars for rollover. Its measured rollover risk is 99%. Categories NHTSA did not test show as not rated.
How many recalls does the 2020 Mercedes-Benz Sprinter 2500 12 have?
According to NHTSA recall data, no vehicle recalls are on file for the 2020 Mercedes-Benz Sprinter 2500 12 as of Oct 1, 2026. Equipment recalls, if any, are excluded from the Safety Index. Run your VIN through NHTSA's recall lookup to confirm the status is current.
How many complaints have owners filed about the 2020 Mercedes-Benz Sprinter 2500 12?
According to NHTSA's complaint database, 79 owner complaints are on file for the 2020 Mercedes-Benz Sprinter 2500 12. These are unverified allegations submitted by owners, not confirmed defects, and include reports involving a crash or a fire.
Cross-check this record against independent expert reviews and the live NHTSA database before you buy.
Other Sprinter 2500 12 years
Rivals in Van (2020)
| Vehicle | NHTSA Safety Index | Overall stars | Recalls |
|---|---|---|---|
| 2020 Nissan Nv3500 | 50/100 | not rated | 0 |
| 2020 Mercedes-Benz Sprinter 2500 15 | 34/100 | not rated | 0 |
- DATA Pulled directly from NHTSA: New Car Assessment Program crash tests (VehicleId 14865), the recallsByVehicle and complaintsByVehicle records for the Mercedes-Benz Sprinter 2500 12 2020.
- SCORE The NHTSA Safety Index (0-100) weights crash protection, standard crash-avoidance tech, and the defect record. Full formula on the methodology page. It ranks 2 of 3 in the Van class for 2020.
- EDITED Written by the MotorCaliber Safety Desk and reviewed for accuracy and plain-language clarity by Ivanna Verstliar, Editor, against the source figures on this page.
- VERIFIED Data last synced Oct 1, 2026. Recalls change; confirm your VIN at nhtsa.gov/recalls. See our corrections policy and disclosure.