NHTSA // SAFETY RECORD
2019 Mercedes-Benz Sprinter 3500 Safety Record
The 2019 Mercedes-Benz Sprinter 3500 has not been crash-tested by NHTSA, so it carries no Safety Index. Its federal safety record shows 41 recalls and 26 owner complaints on file.
Updated Oct 1, 2026 from NHTSA data · Reviewed by Ivanna Verstliar
CRASH
DATANot crash-tested
The 2019 Mercedes-Benz Sprinter 3500 has not been evaluated by NHTSA for crashworthiness, resulting in no star ratings or Safety Index score. However, its Heavy recall and complaint burden band is a significant factor in assessing safety. Federal records show 41 recall campaigns and 26 owner complaints, with incidents reported including crashes and a fire. This substantial recall and complaint record warrants close attention from consumers.
The 2019 Mercedes-Benz Sprinter 3500 was not crash-tested by NHTSA and carries a Heavy recall and complaint burden band reflecting 41 federal recall campaigns, according to NHTSA data.
MotorCaliber Safety Desk // NHTSA data, verified Oct 1, 2026
- shoppers who want the full federal safety picture in one place
| NHTSA crash test | Not crash-tested |
|---|---|
| Recall and complaint burden | Heavy |
| Recalls on file | 41 |
| Owner complaints | 26 (unverified allegations) |
| Data verified | Oct 1, 2026 |
ANALYSISHow safe is the 2019 Mercedes-Benz Sprinter 3500?
The 2019 Mercedes-Benz Sprinter 3500 carries a Heavy designation for recall and complaint burden, a status informed by 41 recall campaigns and 26 owner complaints. Its recall record is extensive, addressing structural fasteners at two distinct points within the vehicle's frame and partition, transmission park-engagement hardware, and instrument cluster illumination across multiple campaigns. Owner complaints, though unverified, allege incidents of crashes, a vehicle fire, and injuries; brake and powertrain components are the most frequent subjects of these reports. No adjacent model years for the Sprinter 3500 were subjected to NHTSA's crash-test program, leaving no star-rating data for structural context. The Heavy band reflects documented federal recall activity and reported consumer concerns, not a crash-safety grade.
NHTSA // RECALLSDoes the 2019 Mercedes-Benz Sprinter 3500 have any recalls?
The 41 recall campaigns for this model year span electrical system instrument cluster illumination failures, two separate structural critical-fastener issues affecting longitudinal frame and partition components, a second instrument cluster recall, and a powertrain concern involving the automatic transmission park pawl on manually-shifted variants. No do-not-drive or park-outside directive is listed in the provided campaign data, but owners should verify current remedy status by VIN at nhtsa.gov.
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL24V930000
Risk: A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
Remedy: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
Reported 2024-12-13
STRUCTURE:CRITICAL FASTENERS23V875000
Risk: Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
Remedy: Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.
Reported 2023-12-21
STRUCTURE:CRITICAL FASTENERS23V876000
Risk: A detached partition wall can increase the risk of injury.
Remedy: Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.
Reported 2023-12-21
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL23V204000
Risk: A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
Remedy: Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.
Reported 2023-03-24
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL22V796000
Risk: Vehicle rollaway increases the risk of a crash.
Remedy: Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's numbers for this recall are 22V2790611, 22V2790612, and 22V2790613.
Reported 2022-10-21
ELECTRICAL SYSTEM:SOFTWARE22V360000
Risk: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Reported 2022-05-20
BACK OVER PREVENTION:DISPLAY FUNCTION22V281000
Risk: An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.
Reported 2022-04-27
ELECTRICAL SYSTEM:SOFTWARE21V972000
Risk: Unintentional vehicle movement can increase the risk of a crash.
Remedy: Dealers will update the electronic stability program control unit software, free of charge. Owner notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PA27 ERI/ERO.
Reported 2021-12-15
ELECTRICAL SYSTEM:SOFTWARE21V411000
Risk: A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Reported 2021-06-02
ELECTRICAL SYSTEM21V410000
Risk: Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
Remedy: Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.
Reported 2021-06-02
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS21V241000
Risk: A hydraulic fluid leak may cause a sudden loss of power steering assist, increasing the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will install a screw-type clamp, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NV3LETULPX.
Reported 2021-04-06
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL21V235000
Risk: A display that is too bright can hinder the driver's vision, increasing the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.
Reported 2021-04-05
NHTSA // COMPLAINTSWhat do owners report about the 2019 Mercedes-Benz Sprinter 3500?
The 26 owner complaints on file are unverified consumer allegations reported to NHTSA. The most frequently alleged problem areas are Service Brakes and Power Train, each cited in 6 reports, followed by Engine and Electrical System at 5 each, with Structure accounting for 3 additional allegations. Three complaints allege a crash event and one alleges a fire.
26 owner complaints on file. These are unverified allegations reported to NHTSA.
USED BUYERWhat should used buyers know about the 2019 Mercedes-Benz Sprinter 3500?
Any used example of this model year may carry open recall campaigns that a prior owner never completed. Running the specific VIN at nhtsa.gov is the only way to confirm which, if any, of the 41 campaigns remain unresolved on that individual vehicle before purchase.
- NHTSA issued 41 recall campaigns specifically covering the 2019 model year, making this one of the higher recall-volume years in the Sprinter's recent federal record.
- Two separate structural critical-fastener recalls were issued for this model year, one addressing longitudinal frame components and one addressing partition fasteners, both originating from a 2023 campaign date.
- The powertrain recall covering the automatic transmission park pawl applies specifically to 2019 Sprinter 3500 units equipped with a manual gear-selection feature, so not every example is affected equally.
- Of the 26 unverified owner complaints on file with NHTSA for this model year, three allege a crash event and one alleges a fire, with service brakes and powertrain components cited most frequently as the alleged source of concern.
FAQ2019 Mercedes-Benz Sprinter 3500 safety questions
Was the 2019 Mercedes-Benz Sprinter 3500 crash-tested by NHTSA?
No. NHTSA has not run a New Car Assessment Program crash test on this configuration, so it carries no Safety Index. Its safety record here is built from 41 recalls and 26 owner complaints on file.
How many recalls does the 2019 Mercedes-Benz Sprinter 3500 have?
According to NHTSA recall data, 41 vehicle recalls are on file for the 2019 Mercedes-Benz Sprinter 3500. Confirm your VIN at nhtsa.gov to see which apply to your car.
How many complaints have owners filed about the 2019 Mercedes-Benz Sprinter 3500?
According to NHTSA's complaint database, 26 owner complaints are on file for the 2019 Mercedes-Benz Sprinter 3500. These are unverified allegations submitted by owners, not confirmed defects, and include reports involving a crash or a fire.
Cross-check this record against independent expert reviews and the live NHTSA database before you buy.
Other Sprinter 3500 years
- DATA Pulled directly from NHTSA: the recallsByVehicle and complaintsByVehicle records for the Mercedes-Benz Sprinter 3500 2019.
- SCORE This configuration was not crash-tested by NHTSA, so it carries no Safety Index. We report its recall and complaint record only.
- EDITED Written by the MotorCaliber Safety Desk and reviewed for accuracy and plain-language clarity by Ivanna Verstliar, Editor, against the source figures on this page.
- VERIFIED Data last synced Oct 1, 2026. Recalls change; confirm your VIN at nhtsa.gov/recalls. See our corrections policy and disclosure.