NHTSA // SAFETY RECORD
2022 Mercedes-Benz Sprinter 3500
Recall and complaint safety record from NHTSA. This configuration has not been crash-tested.
CRASH
DATANot crash-tested
The Mercedes-Benz Sprinter 3500 is a heavy-duty full-size van aimed squarely at commercial operators, fleet buyers, and small-business owners who need serious cargo or passenger capacity. Sitting at the top of the Sprinter family by gross vehicle weight rating, it serves conversion builders, ambulance upfitters, and last-mile delivery operators alike. It is a workhorse first, but buyers still deserve a clear-eyed look at its safety record.
The 2022 Mercedes-Benz Sprinter 3500 has not been crash-tested by NHTSA, so it carries no Safety Index. Its safety record here is built from 6 recalls and 8 owner complaints on file, giving it a light recall and complaint burden.
- shoppers who want the full federal safety picture in one place
Reviewers generally regard the Sprinter 3500 as the benchmark in its segment, praising its upright driving position, cavernous load space, and refined highway manners for a vehicle of its size. They typically highlight the quality of interior controls and the breadth of available configurations as genuine strengths, while noting that the driving experience prioritizes function and practicality over comfort or sportiness.
NHTSA // RECALLSRecall record
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL24V930000
Risk: A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
Remedy: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
Reported 2024-12-13
STRUCTURE:CRITICAL FASTENERS23V876000
Risk: A detached partition wall can increase the risk of injury.
Remedy: Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.
Reported 2023-12-21
STRUCTURE:BODY23V806000
Risk: An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.
Remedy: Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for
Reported 2023-12-01
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL23V204000
Risk: A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
Remedy: Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.
Reported 2023-03-24
AIR BAGS:SIDE/WINDOW23V101000
Risk: An air bag that does not deploy as intended increases the risk of injury in a crash.
Remedy: Dealers will inspect and reattach the wiring harnesses, as necessary, free of charge. Owner notification letters were mailed March 17, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 5491810.
Reported 2023-02-17
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL22V796000
Risk: Vehicle rollaway increases the risk of a crash.
Remedy: Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's numbers for this recall are 22V2790611, 22V2790612, and 22V2790613.
Reported 2022-10-21
NHTSA // COMPLAINTSOwner complaints
8 owner complaints on file. These are unverified allegations reported to NHTSA.