NHTSA // SAFETY RECORD
2024 Mercedes-Benz Sprinter 3500
Recall and complaint safety record from NHTSA. This configuration has not been crash-tested.
CRASH
DATANot crash-tested
The Mercedes-Benz Sprinter 3500 is a heavy-duty full-size van aimed squarely at commercial operators, fleet buyers, and small-business owners who need serious cargo or passenger capacity. Sitting at the top of the Sprinter family by gross vehicle weight rating, it serves conversion builders, ambulance upfitters, and last-mile delivery operators alike. It is a workhorse first, but buyers still deserve a clear-eyed look at its safety record.
The 2024 Mercedes-Benz Sprinter 3500 has not been crash-tested by NHTSA, so it carries no Safety Index. Its safety record here is built from 3 recalls and 3 owner complaints on file, giving it a light recall and complaint burden.
- shoppers who want the full federal safety picture in one place
Reviewers generally regard the Sprinter 3500 as the benchmark in its segment, praising its upright driving position, cavernous load space, and refined highway manners for a vehicle of its size. They typically highlight the quality of interior controls and the breadth of available configurations as genuine strengths, while noting that the driving experience prioritizes function and practicality over comfort or sportiness.
NHTSA // RECALLSRecall record
STRUCTURE:FRAME AND MEMBERS25V609000
Risk: Frame members with inadequate strength may reduce the vehicle's performance in a crash, increasing the risk of injury.
Remedy: Dealers will inspect and repair the frame, as necessary, free of charge. Owner notification letters were mailed December 18, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VVS3LAENGST. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 19, 2025.
Reported 2025-09-12
PARKING BRAKE25V135000
Risk: Parking brake failure can result in a vehicle rollaway, increasing the risk of a crash.
Remedy: Dealers will inspect and repair the parking brake cable bracket as necessary, free of charge. Owner notification letters were mailed April 30, 2025. Owners may contact DVUSA customer service at 877-762-8267. DVUSA's number for this recall is VS3HALHAN.
Reported 2025-02-28
SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY:U-BOLT, LEAF SPRING TO AXLE24V517000
Risk: An axle that moves out of position can cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Dealers will replace the spring U-bolts, free of charge. Owner notification letters were mailed August 23, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDERB.
Reported 2024-07-09
NHTSA // COMPLAINTSOwner complaints
3 owner complaints on file. These are unverified allegations reported to NHTSA.