NHTSA // SAFETY RECORD
2020 Chevrolet Silverado 3500
Recall and complaint safety record from NHTSA. This configuration has not been crash-tested.
CRASH
DATANot crash-tested
The Chevrolet Silverado 3500 is a heavy-duty full-size pickup aimed squarely at buyers who need serious towing and hauling capability. Sitting at the top of GM's Silverado lineup, this Class 3 workhorse serves contractors, fleet operators, and truck enthusiasts who demand maximum payload and truckbed utility. It competes directly with the Ford F-350 Super Duty and Ram 3500, and its sheer size and weight capacity define its identity.
The 2020 Chevrolet Silverado 3500 has not been crash-tested by NHTSA, so it carries no Safety Index. Its safety record here is built from 8 recalls and 28 owner complaints on file, giving it a moderate recall and complaint burden.
- shoppers who want the full federal safety picture in one place
Reviewers generally find the Silverado 3500 to be a highly capable heavy-duty truck with a composed ride for its class and a well-structured, functional cabin. Driving dynamics are considered competitive with segment rivals, and the available powertrain options earn praise for real-world performance. Some reviewers note that interior refinement and materials quality trail lighter-duty truck alternatives in the same price range.
NHTSA // RECALLSRecall record
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE26V083000
Risk: Rear wheel lock up increases the risk of a crash.
Remedy: Dealers will inspect the vehicles and update the transmission control software, free of charge. Owner notification letters were mailed March 6, 2026. Owners may contact GMC customer service at 1-800-462-8782 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N252516560. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on Febr
Reported 2026-02-12
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE24V797000
Risk: Rear wheel lock-up can increase the risk of a crash.
Remedy: Dealers will install new transmission control module software, free of charge. GM will provide a special coverage program to cover the repair of transmissions that are identified by the remedy software as containing a defective control valve. Owner notification letters were mailed December 12, 2024. Owners may contact GM customer service at 1-888-988-7267, Cadillac customer service at 1-800-458-80
Reported 2024-10-24
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH24V060000
Risk: An unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.
Remedy: Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232426400.
Reported 2024-02-01
SEAT BELTS20V792000
Risk: If a seat-belt bracket is not secured, the seat belt may not properly restrain an occupant in the front-row center seat position, increasing the risk of injury in a crash.
Remedy: GM will notify owners, and dealers will inspect left-side and right-side front-row center seat-belt bracket attachments and reassemble it correctly as necessary, free of charge. The recall began January 26, 2021. Owners may contact GMC customer service at 1-800-462-8782, Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N202314670.
Reported 2020-12-17
AIR BAGS:SIDE/WINDOW:CURTAIN:INFLATOR20V446000
Risk: If the diffuser separates from the inflator during deployment, RRAB performance may be degraded, increasing the risk of injury in a crash.
Remedy: GM will notify owners, and dealers will replace the suspect RRAB modules, free of charge. The recall began September 3, 2020. Owners may contact Chevrolet customer service at 1-800-630-2438, Cadillac customer service at 1-800-333-4223, or Buick customer service at 1-800-521-7300. GM's number for this recall is N202305380.
Reported 2020-07-30
STRUCTURE:BODY:HOOD20V324000
Risk: If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the hood assembly, free of charge. For hoods sold over the counter, dealers will contact customers with instructions for hood replacement. The recall began July 7, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N202306490.
Reported 2020-06-04
LATCHES/LOCKS/LINKAGES:HOOD:LATCH20V142000
Risk: If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the hood assembly, free of charge. The recall began April 13, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N192284960.
Reported 2020-03-12
SEAT BELTS:PRETENSIONER19V814000
Risk: A vehicle fire could result if materials ignite inside the vehicle.
Remedy: GM will notify owners, and dealers will close off the opening in the pretensioner bracket, free of charge. The recall began December 13, 2019. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N192270600.
Reported 2019-11-14
NHTSA // COMPLAINTSOwner complaints
28 owner complaints on file. These are unverified allegations reported to NHTSA.