NHTSA // SAFETY RECORD
2019 Mercedes-Benz Metris
Recall and complaint safety record from NHTSA. This configuration has not been crash-tested.
CRASH
DATANot crash-tested
The Mercedes-Benz Metris is a compact commercial van slotting between full-size cargo haulers and smaller cargo vans, aimed squarely at small-business owners, tradespeople, and last-mile delivery operators who want a more maneuverable footprint without sacrificing cargo versatility. It carries the Mercedes-Benz badge into a working-vehicle segment where most buyers prioritize practicality, but safety credentials matter just as much.
The 2019 Mercedes-Benz Metris has not been crash-tested by NHTSA, so it carries no Safety Index. Its safety record here is built from 12 recalls and 8 owner complaints on file, giving it a moderate recall and complaint burden.
- shoppers who want the full federal safety picture in one place
Reviewers generally find the Metris to be a well-finished and refined entry in the compact van segment, appreciating its car-like driving dynamics and comparatively upscale interior materials for a commercial vehicle. Most note that its smaller dimensions make urban maneuvering easier than full-size rivals, though some point to cargo capacity trade-offs and question long-term value against more affordable competitors in the segment.
NHTSA // RECALLSRecall record
ELECTRICAL SYSTEM:SOFTWARE22V360000
Risk: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Reported 2022-05-20
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS22V134000
Risk: A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy: Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAUCH.
Reported 2022-03-08
SERVICE BRAKES, HYDRAULIC:FLUID22V066000
Risk: A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.
Remedy: Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.
Reported 2022-02-08
ELECTRICAL SYSTEM:SOFTWARE21V055000
Risk: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy: DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Reported 2021-02-05
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS20V729000
Risk: The connection between the brake line and the brake hose may leak, causing a sudden loss of brake fluids, impacting braking performance and increasing the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will check the affected fittings at the connection points of the brake lines to the brake hoses, correcting them as necessary, free of charge. The recall began December 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BREMPOS.
Reported 2020-11-24
POWER TRAIN:DRIVELINE:DRIVESHAFT20V340000
Risk: Damage to the driveshaft joint could result in a loss of drive, increasing the risk of a crash. Excessive vibrations may cause the frontal air bags to deploy unexpectedly, increasing the risk of injury.
Remedy: DVUSA will notify owners and dealers will inspect the drive shaft, replacing it as necessary, free of charge. This recall began August 11, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREIGE.
Reported 2020-06-09
ELECTRICAL SYSTEM:12V/24V/48V BATTERY19V715000
Risk: If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
Remedy: DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.
Reported 2019-10-08
UNKNOWN OR OTHER19V693000
Risk: Failure to identify loose safety related parts can increase the risk of crash and injury.
Remedy: DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
Reported 2019-10-02
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT19V666000
Risk: The incorrectly mounted or missing spring pins can cause the upholstery carrier to come loose from the head restraint housing, which increases the risk of an injury in the event of a crash.
Remedy: DVUSA will notify owners, and Mercedes-Benz dealers will replace the head restraints, free of charge. DVUSA issued owners an interim notification on November 4, 2019. The recall began April 20, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. D VUSA's number for this recall is VS2KOPFSTU.
Reported 2019-09-18
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL19V545000
Risk: The incorrect manual may not describe the proper operation of the vehicle, increasing the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will replace the information package including the printed version of the operator's manual, maintenance booklet and information sheets, free of charge. The recall began September 12, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BAFV.
Reported 2019-07-24
STEERING19V489000
Risk: An unexpected loss of power steering assist can increase the risk of crash.
Remedy: DVUSA will notify owners, and Metris dealers will replace the steering unit, free of charge. The recall began July 2, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2LENKEPS.
Reported 2019-06-25
UNKNOWN OR OTHER19V222000
Risk: Failure to identify loose safety related parts can increase the risk of crash and injury.
Remedy: DVUSA will notify owners, and dealers will complete the final quality inspection, free of charge. The recall began May 17, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
Reported 2019-03-20
NHTSA // COMPLAINTSOwner complaints
8 owner complaints on file. These are unverified allegations reported to NHTSA.