NHTSA // SAFETY RECORD
2020 Mercedes-Benz Metris Safety Record
The 2020 Mercedes-Benz Metris has not been crash-tested by NHTSA, so it carries no Safety Index. Its federal safety record shows 8 recalls and 7 owner complaints on file.
Updated Oct 1, 2026 from NHTSA data · Reviewed by Ivanna Verstliar
CRASH
DATANot crash-tested
The 2020 Mercedes-Benz Metris does not carry any NHTSA crash-test star ratings, as the agency has not evaluated this model year. This also means no Safety Index score can be calculated. The federal record shows a Moderate recall and complaint burden, with 8 recall campaigns addressing components including air bags, fuel delivery hoses, and brake fluid reservoir mounting. Seven owner complaints have been filed with NHTSA, none of which allege crashes, fires, injuries, or deaths. The absence of crash-test data precludes an assessment of crashworthiness for this model year.
The 2020 Mercedes-Benz Metris was not crash-tested by NHTSA and carries a Moderate recall and complaint burden band based on 8 NHTSA recall campaigns, according to federal NHTSA data.
MotorCaliber Safety Desk // NHTSA data, verified Oct 1, 2026
- shoppers who want the full federal safety picture in one place
| NHTSA crash test | Not crash-tested |
|---|---|
| Recall and complaint burden | Moderate |
| Recalls on file | 8 |
| Owner complaints | 7 (unverified allegations) |
| Data verified | Oct 1, 2026 |
ANALYSISHow safe is the 2020 Mercedes-Benz Metris?
The 2020 Mercedes-Benz Metris is subject to eight recalls, a significant number for a single model year. These campaigns address safety-critical systems, including air bag electronics, brake fluid reservoir mounting, and fuel hose connections, each presenting direct crash or fire risks. Additional recalls for electrical software, resolved via over-the-air update, and the infotainment screen contribute to the overall recall volume, though with lower direct safety consequence. Owner reports remain low, with seven complaints filed. These complaints include Steering and Wheels, areas warranting attention despite the small sample size. NHTSA’s records do not contain crash-test data for this specific model year or any adjacent Metris model years.
NHTSA // RECALLSDoes the 2020 Mercedes-Benz Metris have any recalls?
The 2020 Metris carries 8 recall campaigns. Components addressed include the air bag and restraint control module, where water accumulation is the cited hazard on right-hand-drive units; the infotainment touchscreen's electrical connections; vehicle electrical system software, which qualified for an over-the-air fix; gasoline fuel delivery hoses, where upper and lower hose connections are at issue across a broad 2017-2022 population that includes this year; and the hydraulic brake fluid reservoir, which may be incorrectly mounted on 2016-2021 Metris vehicles. No park-outside or do-not-drive advisory language appears in the provided campaign summaries, but owners should confirm current remedy status at nhtsa.gov.
AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE26V070000
Risk: An air bag that does not deploy as intended increases the risk of injury in a crash.
Remedy: Dealers will install a cover on the air bag control unit, free of charge. Owner notification letters were mailed beginning April 10, 2026. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KORSRS. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning February 13, 2026.
Reported 2026-02-06
EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT25V463000
Risk: A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.
Reported 2025-07-11
ELECTRICAL SYSTEM:SOFTWARE22V360000
Risk: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Reported 2022-05-20
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS22V134000
Risk: A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy: Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAUCH.
Reported 2022-03-08
SERVICE BRAKES, HYDRAULIC:FLUID22V066000
Risk: A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.
Remedy: Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.
Reported 2022-02-08
ELECTRICAL SYSTEM:SOFTWARE21V055000
Risk: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy: DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Reported 2021-02-05
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS20V729000
Risk: The connection between the brake line and the brake hose may leak, causing a sudden loss of brake fluids, impacting braking performance and increasing the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will check the affected fittings at the connection points of the brake lines to the brake hoses, correcting them as necessary, free of charge. The recall began December 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BREMPOS.
Reported 2020-11-24
ELECTRICAL SYSTEM:12V/24V/48V BATTERY19V715000
Risk: If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
Remedy: DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.
Reported 2019-10-08
NHTSA // COMPLAINTSWhat do owners report about the 2020 Mercedes-Benz Metris?
Seven owner complaints have been reported to NHTSA for the 2020 Metris. These are unverified consumer allegations, not established facts. The top components cited are Wheels, Steering, and Electrical System, each drawing two reported complaints, alongside a category logged as Unknown or Other. None of the seven reports allege a crash, fire, injury, or fatality.
7 owner complaints on file. These are unverified allegations reported to NHTSA.
USED BUYERWhat should used buyers know about the 2020 Mercedes-Benz Metris?
Any used 2020 Metris shopper should run the vehicle's VIN through NHTSA's recall lookup at nhtsa.gov before purchase. With 8 recall campaigns on record, confirming which, if any, remain open and unrepaired on a specific unit is a concrete, no-cost safety step.
- The 2020 Metris has never received NHTSA crash-test scores, so no frontal, side, or rollover star ratings exist for this model year.
- Eight recall campaigns are on record for this model year, with safety-critical components including the air bag restraint control module, brake fluid reservoir mounting, and fuel delivery hoses all addressed across campaigns that cover the 2020 model year.
- Right-hand-drive 2020 Metris units face a specific air bag control module recall tied to water accumulation risk, making it especially important for owners of that configuration to verify remedy status by VIN at nhtsa.gov.
- Seven unverified owner complaints have been reported to NHTSA for this model year, with Steering and Wheels each drawing two allegations; no complaints allege a crash, fire, injury, or death.
FAQ2020 Mercedes-Benz Metris safety questions
Was the 2020 Mercedes-Benz Metris crash-tested by NHTSA?
No. NHTSA has not run a New Car Assessment Program crash test on this configuration, so it carries no Safety Index. Its safety record here is built from 8 recalls and 7 owner complaints on file.
How many recalls does the 2020 Mercedes-Benz Metris have?
According to NHTSA recall data, 8 vehicle recalls are on file for the 2020 Mercedes-Benz Metris. Confirm your VIN at nhtsa.gov to see which apply to your car.
How many complaints have owners filed about the 2020 Mercedes-Benz Metris?
According to NHTSA's complaint database, 7 owner complaints are on file for the 2020 Mercedes-Benz Metris. These are unverified allegations submitted by owners, not confirmed defects.
Cross-check this record against independent expert reviews and the live NHTSA database before you buy.
- DATA Pulled directly from NHTSA: the recallsByVehicle and complaintsByVehicle records for the Mercedes-Benz Metris 2020.
- SCORE This configuration was not crash-tested by NHTSA, so it carries no Safety Index. We report its recall and complaint record only.
- EDITED Written by the MotorCaliber Safety Desk and reviewed for accuracy and plain-language clarity by Ivanna Verstliar, Editor, against the source figures on this page.
- VERIFIED Data last synced Oct 1, 2026. Recalls change; confirm your VIN at nhtsa.gov/recalls. See our corrections policy and disclosure.