NHTSA // SAFETY RECORD
2019 Mercedes-Benz Sprinter 2500 Safety Record
The 2019 Mercedes-Benz Sprinter 2500 has not been crash-tested by NHTSA, so it carries no Safety Index. Its federal safety record shows 42 recalls and 67 owner complaints on file.
Updated Oct 1, 2026 from NHTSA data · Reviewed by Ivanna Verstliar
CRASH
DATANot crash-tested
The 2019 Mercedes-Benz Sprinter 2500 has not been evaluated by NHTSA for crashworthiness, resulting in no star ratings or Safety Index score. However, its federal record shows a Heavy burden band for recalls and complaints. The agency has logged 42 separate recall campaigns for this model year, alongside 67 owner complaints. These complaints include reports of crashes, fires, and injuries. Given this record, checking for open recalls is an essential first step for any prospective owner or current driver of a 2019 Sprinter 2500.
The 2019 Mercedes-Benz Sprinter 2500 was not crash-tested by NHTSA, carries a Heavy recall and complaint burden band, and is associated with 42 federal recall campaigns according to NHTSA data.
MotorCaliber Safety Desk // NHTSA data, verified Oct 1, 2026
- shoppers who want the full federal safety picture in one place
| NHTSA crash test | Not crash-tested |
|---|---|
| Recall and complaint burden | Heavy |
| Recalls on file | 42 |
| Owner complaints | 67 (unverified allegations) |
| Data verified | Oct 1, 2026 |
ANALYSISHow safe is the 2019 Mercedes-Benz Sprinter 2500?
The 2019 Mercedes-Benz Sprinter 2500 has drawn consistent federal attention since its introduction. Its recall and complaint burden is classified as Heavy, the most significant tier in the MotorCaliber system. Forty-two recall campaigns have been issued for this model year. These address safety-critical systems, including structural fasteners, transmission park function, and instrument cluster illumination. The park-pawl recall is particularly notable as it addresses a condition with direct loss-of-control implications. The vehicle's complaint record includes 67 unverified allegations, some detailing crashes and fires. For context, the 2025 Sprinter has received a Safety Index of 42 from NHTSA; however, this score applies only to that model year and is not transferable to the 2019 Sprinter 2500.
NHTSA // RECALLSDoes the 2019 Mercedes-Benz Sprinter 2500 have any recalls?
The 2019 Sprinter 2500 is covered by 42 recall campaigns. Named safety systems include the electrical system and instrument cluster, critical structural fasteners in the longitudinal frame and partition areas, and the automatic transmission park pawl. The park-pawl recall is notable because a failure in that component can allow an unintended vehicle rollaway. Owners should verify through nhtsa.gov whether any of these campaigns remain open and unrepaired on their specific VIN.
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL24V930000
Risk: A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
Remedy: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
Reported 2024-12-13
STRUCTURE:CRITICAL FASTENERS23V875000
Risk: Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
Remedy: Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.
Reported 2023-12-21
STRUCTURE:CRITICAL FASTENERS23V876000
Risk: A detached partition wall can increase the risk of injury.
Remedy: Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.
Reported 2023-12-21
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL23V204000
Risk: A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
Remedy: Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.
Reported 2023-03-24
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL22V796000
Risk: Vehicle rollaway increases the risk of a crash.
Remedy: Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's numbers for this recall are 22V2790611, 22V2790612, and 22V2790613.
Reported 2022-10-21
ELECTRICAL SYSTEM:SOFTWARE22V360000
Risk: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Reported 2022-05-20
BACK OVER PREVENTION:DISPLAY FUNCTION22V281000
Risk: An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.
Reported 2022-04-27
ELECTRICAL SYSTEM:SOFTWARE21V972000
Risk: Unintentional vehicle movement can increase the risk of a crash.
Remedy: Dealers will update the electronic stability program control unit software, free of charge. Owner notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PA27 ERI/ERO.
Reported 2021-12-15
ELECTRICAL SYSTEM:SOFTWARE21V411000
Risk: A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Reported 2021-06-02
ELECTRICAL SYSTEM21V410000
Risk: Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
Remedy: Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.
Reported 2021-06-02
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS21V241000
Risk: A hydraulic fluid leak may cause a sudden loss of power steering assist, increasing the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will install a screw-type clamp, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NV3LETULPX.
Reported 2021-04-06
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL21V235000
Risk: A display that is too bright can hinder the driver's vision, increasing the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.
Reported 2021-04-05
NHTSA // COMPLAINTSWhat do owners report about the 2019 Mercedes-Benz Sprinter 2500?
NHTSA has logged 67 owner complaints for the 2019 Sprinter 2500, all of which are unverified consumer allegations and not established facts. The most frequently alleged problem areas are Steering with 15 reported complaints, Power Train with 14, Service Brakes with 9, Electrical System with 8, and Engine with 5. Complainants also allege 8 crashes, 4 fires, and 4 injuries associated with this model year.
67 owner complaints on file. These are unverified allegations reported to NHTSA.
USED BUYERWhat should used buyers know about the 2019 Mercedes-Benz Sprinter 2500?
With 42 recall campaigns on record, owners and prospective buyers of the 2019 Sprinter 2500 should prioritize checking the vehicle's VIN through the free NHTSA recall lookup. All open recalls are remedied by the manufacturer at no cost, making it essential to confirm the repair status for this model year.
- The 2019 Sprinter 2500 has not been crash-tested by NHTSA, meaning no federal star ratings or Safety Index score exists for this specific model year.
- Forty-two recall campaigns cover this model year, including safety-critical issues involving structural fasteners, the transmission park pawl, and the instrument cluster electrical system.
- NHTSA has received 67 unverified owner complaints for this model year, with alleged incidents including 8 crashes, 4 fires, and 4 injuries reported across the complaint record.
- Owners and prospective buyers should verify open-recall status for their specific VIN at nhtsa.gov, as some of the 42 campaigns may remain unrepaired on individual vehicles.
FAQ2019 Mercedes-Benz Sprinter 2500 safety questions
Was the 2019 Mercedes-Benz Sprinter 2500 crash-tested by NHTSA?
No. NHTSA has not run a New Car Assessment Program crash test on this configuration, so it carries no Safety Index. Its safety record here is built from 42 recalls and 67 owner complaints on file.
How many recalls does the 2019 Mercedes-Benz Sprinter 2500 have?
According to NHTSA recall data, 42 vehicle recalls are on file for the 2019 Mercedes-Benz Sprinter 2500. Confirm your VIN at nhtsa.gov to see which apply to your car.
How many complaints have owners filed about the 2019 Mercedes-Benz Sprinter 2500?
According to NHTSA's complaint database, 67 owner complaints are on file for the 2019 Mercedes-Benz Sprinter 2500. These are unverified allegations submitted by owners, not confirmed defects, and include reports involving a crash or a fire.
Cross-check this record against independent expert reviews and the live NHTSA database before you buy.
Other Sprinter 2500 years
- DATA Pulled directly from NHTSA: the recallsByVehicle and complaintsByVehicle records for the Mercedes-Benz Sprinter 2500 2019.
- SCORE This configuration was not crash-tested by NHTSA, so it carries no Safety Index. We report its recall and complaint record only.
- EDITED Written by the MotorCaliber Safety Desk and reviewed for accuracy and plain-language clarity by Ivanna Verstliar, Editor, against the source figures on this page.
- VERIFIED Data last synced Oct 1, 2026. Recalls change; confirm your VIN at nhtsa.gov/recalls. See our corrections policy and disclosure.