NHTSA // SAFETY RECORD
2024 Mercedes-Benz Sprinter 2500 Safety Record
The 2024 Mercedes-Benz Sprinter 2500 has not been crash-tested by NHTSA, so it carries no Safety Index. Its federal safety record shows 4 recalls and 12 owner complaints on file.
Updated Oct 1, 2026 from NHTSA data · Reviewed by Ivanna Verstliar
CRASH
DATANot crash-tested
The 2024 Mercedes-Benz Sprinter 2500 has not undergone crash testing by NHTSA. Consequently, it carries no federal star ratings and no computed Safety Index score. The absence of this data means no conclusions about its crashworthiness can be drawn from federal tests. Its recall record shows four campaigns addressing structural frame members, parking brake hardware, and rear suspension components. The agency has also logged 12 unverified owner complaints for this model year.
The 2024 Mercedes-Benz Sprinter 2500 was not crash-tested by NHTSA, carries four recall campaigns, and falls in the Light recall and complaint burden band according to NHTSA data.
MotorCaliber Safety Desk // NHTSA data, verified Oct 1, 2026
- shoppers who want the full federal safety picture in one place
| NHTSA crash test | Not crash-tested |
|---|---|
| Recall and complaint burden | Light |
| Recalls on file | 4 |
| Owner complaints | 12 (unverified allegations) |
| Data verified | Oct 1, 2026 |
ANALYSISHow safe is the 2024 Mercedes-Benz Sprinter 2500?
The 2024 Mercedes-Benz Sprinter 2500 has not undergone crash testing by NHTSA, leaving its Safety Index score incalculable. For context, the 2025 model year achieved a Safety Index score of 42. The recall history for the 2024 Sprinter 2500 centers on structural and braking components. Four separate campaigns have been issued. Two of these concern the longitudinal frame members. A third recall addresses welds on the parking brake cable bracket. Owners are advised to verify the repair status of these recalls for their vehicle identification number on nhtsa.gov. Owner complaints for the 2024 Sprinter 2500 remain low, totaling 12 unverified submissions. One complaint describes a vehicle fire. This volume of complaints is modest for a commercial van in its second model year of production.
NHTSA // RECALLSDoes the 2024 Mercedes-Benz Sprinter 2500 have any recalls?
The four recall campaigns for the 2024 Sprinter 2500 target: (1) the right longitudinal frame member, which may not meet strength requirements; (2) the longitudinal frame member on Sprinter 2500 and 3500 units, flagged for a separate frame integrity concern; (3) parking brake cable bracket welds, which may fail; and (4) rear axle spring U-bolts, which may be improperly installed. No park-outside or do-not-drive directive appears in the data provided for these campaigns.
STRUCTURE:FRAME AND MEMBERS25V725000
Risk: Third-row seats with inadequate strength may fail to protect occupants, increasing the risk of injury in a crash.
Remedy: Dealers will inspect and repair the frame, as necessary, free of charge. Owner notification letters were mailed December 17, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RASCHW. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning October 31, 2025.
Reported 2025-10-24
STRUCTURE:FRAME AND MEMBERS25V609000
Risk: Frame members with inadequate strength may reduce the vehicle's performance in a crash, increasing the risk of injury.
Remedy: Dealers will inspect and repair the frame, as necessary, free of charge. Owner notification letters were mailed December 18, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VVS3LAENGST. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 19, 2025.
Reported 2025-09-12
PARKING BRAKE25V135000
Risk: Parking brake failure can result in a vehicle rollaway, increasing the risk of a crash.
Remedy: Dealers will inspect and repair the parking brake cable bracket as necessary, free of charge. Owner notification letters were mailed April 30, 2025. Owners may contact DVUSA customer service at 877-762-8267. DVUSA's number for this recall is VS3HALHAN.
Reported 2025-02-28
SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY:U-BOLT, LEAF SPRING TO AXLE24V517000
Risk: An axle that moves out of position can cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Dealers will replace the spring U-bolts, free of charge. Owner notification letters were mailed August 23, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDERB.
Reported 2024-07-09
NHTSA // COMPLAINTSWhat do owners report about the 2024 Mercedes-Benz Sprinter 2500?
Twelve unverified owner complaints have been reported to NHTSA for this model year. The most frequently alleged components are Service Brakes (4 reports), Unknown Or Other (3), Seat Belts (2), Electrical System (2), Power Train (2), and Engine (1). One report alleges a fire. These are unverified consumer allegations, not established facts.
12 owner complaints on file. These are unverified allegations reported to NHTSA.
USED BUYERWhat should used buyers know about the 2024 Mercedes-Benz Sprinter 2500?
Four recall campaigns have been issued for the 2024 Sprinter 2500, a notable figure for a new model year. Owners should verify recall completion, as unrepaired recalls remain the new owner's responsibility.
- Two separate NHTSA recall campaigns for the 2024 Sprinter 2500 address longitudinal frame member integrity, making frame-related repairs a priority VIN check for any unit of this specific model year.
- A third recall targets parking brake cable bracket welds that may fail, a braking-system concern that owners of 2024 units should confirm has been remedied at an authorized dealer.
- The rear axle spring U-bolt recall, covering certain 2023-2024 Sprinter vehicles, affects suspension hardware that secures the rear axle; 2024 owners should verify this repair is complete via the NHTSA VIN lookup at nhtsa.gov.
- NHTSA has not assigned a crash-test Safety Index or star ratings to the 2024 model year; the 2025 Sprinter has been tested and received a Safety Index of 42, but that result applies only to the 2025 model year and should not be assumed to represent the 2024 vehicle.
FAQ2024 Mercedes-Benz Sprinter 2500 safety questions
Was the 2024 Mercedes-Benz Sprinter 2500 crash-tested by NHTSA?
No. NHTSA has not run a New Car Assessment Program crash test on this configuration, so it carries no Safety Index. Its safety record here is built from 4 recalls and 12 owner complaints on file.
How many recalls does the 2024 Mercedes-Benz Sprinter 2500 have?
According to NHTSA recall data, 4 vehicle recalls are on file for the 2024 Mercedes-Benz Sprinter 2500. Confirm your VIN at nhtsa.gov to see which apply to your car.
How many complaints have owners filed about the 2024 Mercedes-Benz Sprinter 2500?
According to NHTSA's complaint database, 12 owner complaints are on file for the 2024 Mercedes-Benz Sprinter 2500. These are unverified allegations submitted by owners, not confirmed defects, and include reports involving a fire.
Cross-check this record against independent expert reviews and the live NHTSA database before you buy.
Other Sprinter 2500 years
- DATA Pulled directly from NHTSA: the recallsByVehicle and complaintsByVehicle records for the Mercedes-Benz Sprinter 2500 2024.
- SCORE This configuration was not crash-tested by NHTSA, so it carries no Safety Index. We report its recall and complaint record only.
- EDITED Written by the MotorCaliber Safety Desk and reviewed for accuracy and plain-language clarity by Ivanna Verstliar, Editor, against the source figures on this page.
- VERIFIED Data last synced Oct 1, 2026. Recalls change; confirm your VIN at nhtsa.gov/recalls. See our corrections policy and disclosure.