NHTSA // SAFETY RECORD
2024 Mercedes-Benz Sprinter 2500
Recall and complaint safety record from NHTSA. This configuration has not been crash-tested.
CRASH
DATANot crash-tested
The Mercedes-Benz Sprinter 2500 is a full-size commercial van aimed squarely at fleet operators, small businesses, and the booming adventure-van conversion market. Straddling the line between workhorse and premium cargo hauler, it competes in a segment where capability typically overshadows crash-test investment. That tradeoff has real consequences for the roughly 2019-to-2025 model years we cover here.
The 2024 Mercedes-Benz Sprinter 2500 has not been crash-tested by NHTSA, so it carries no Safety Index. Its safety record here is built from 4 recalls and 12 owner complaints on file, giving it a light recall and complaint burden.
- shoppers who want the full federal safety picture in one place
Reviewers generally praise the Sprinter 2500 for its upright cabin, cavernous cargo space, and relatively refined driving manners for a commercial van of its size. Most acknowledge it as a benchmark in the full-size van segment for versatility and build quality, while noting that its tall stance and commercial orientation mean safety technology and crash-test investment lag behind passenger-car standards.
NHTSA // RECALLSRecall record
STRUCTURE:FRAME AND MEMBERS25V725000
Risk: Third-row seats with inadequate strength may fail to protect occupants, increasing the risk of injury in a crash.
Remedy: Dealers will inspect and repair the frame, as necessary, free of charge. Owner notification letters were mailed December 17, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RASCHW. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning October 31, 2025.
Reported 2025-10-24
STRUCTURE:FRAME AND MEMBERS25V609000
Risk: Frame members with inadequate strength may reduce the vehicle's performance in a crash, increasing the risk of injury.
Remedy: Dealers will inspect and repair the frame, as necessary, free of charge. Owner notification letters were mailed December 18, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VVS3LAENGST. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 19, 2025.
Reported 2025-09-12
PARKING BRAKE25V135000
Risk: Parking brake failure can result in a vehicle rollaway, increasing the risk of a crash.
Remedy: Dealers will inspect and repair the parking brake cable bracket as necessary, free of charge. Owner notification letters were mailed April 30, 2025. Owners may contact DVUSA customer service at 877-762-8267. DVUSA's number for this recall is VS3HALHAN.
Reported 2025-02-28
SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY:U-BOLT, LEAF SPRING TO AXLE24V517000
Risk: An axle that moves out of position can cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Dealers will replace the spring U-bolts, free of charge. Owner notification letters were mailed August 23, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDERB.
Reported 2024-07-09
NHTSA // COMPLAINTSOwner complaints
12 owner complaints on file. These are unverified allegations reported to NHTSA.