NHTSA // SAFETY RECORD
2023 Mercedes-Benz Sprinter 2500 Safety Record
The 2023 Mercedes-Benz Sprinter 2500 has not been crash-tested by NHTSA, so it carries no Safety Index. Its federal safety record shows 7 recalls and 16 owner complaints on file.
Updated Oct 1, 2026 from NHTSA data · Reviewed by Ivanna Verstliar
CRASH
DATANot crash-tested
The 2023 Mercedes-Benz Sprinter 2500 has not been crash-tested by NHTSA, leaving it without an official Safety Index or star ratings for the model year. The federal record does show a Moderate burden band for recalls and complaints. Seven recall campaigns have been issued, affecting structural, suspension, and electrical systems. Additionally, 16 unverified owner complaints have been registered. This comprises the entirety of the published safety data for the 2023 Sprinter 2500, and it should not be considered alongside vehicles with full crash-test evaluations.
The 2023 Mercedes-Benz Sprinter 2500 was not crash-tested by NHTSA, carries a Moderate recall and complaint burden band, and is the subject of seven recall campaigns according to NHTSA federal safety records.
MotorCaliber Safety Desk // NHTSA data, verified Oct 1, 2026
- shoppers who want the full federal safety picture in one place
| NHTSA crash test | Not crash-tested |
|---|---|
| Recall and complaint burden | Moderate |
| Recalls on file | 7 |
| Owner complaints | 16 (unverified allegations) |
| Data verified | Oct 1, 2026 |
ANALYSISHow safe is the 2023 Mercedes-Benz Sprinter 2500?
No federal crash-test data exists for the 2023 Mercedes-Benz Sprinter 2500. This absence of star ratings means the Safety Index cannot be computed for this specific model year. Its designation in the Moderate recall and complaint burden band is instead a function of its seven recall campaigns and 16 unverified owner complaints. The recall record is notably structural and electrical: frame integrity, rear suspension fasteners, and two distinct wiring concerns all drew separate federal campaigns. This pattern warrants attention, even in the absence of any do-not-drive orders. Owner complaints, though modest in number, cluster around powertrain-adjacent systems, aligning with the themes seen in the recall data. For those seeking data on the nameplate, the 2025 Sprinter holds a Safety Index of 42; however, this figure applies to a different model year and should not be attributed to the 2023 model.
NHTSA // RECALLSDoes the 2023 Mercedes-Benz Sprinter 2500 have any recalls?
The seven recall campaigns for this model year cover: a right longitudinal frame member that may not meet structural requirements, rear axle spring U-bolts that may be improperly fastened, two separate electrical wiring concerns including a 12-volt ground connection that may not be secured and a wiring harness that may chafe against a drivetrain component, and a critical fastener issue involving a partition. No park-outside or do-not-drive advisories are noted in the provided data, but owners should verify current remedy status through the NHTSA VIN lookup.
STRUCTURE:FRAME AND MEMBERS25V725000
Risk: Third-row seats with inadequate strength may fail to protect occupants, increasing the risk of injury in a crash.
Remedy: Dealers will inspect and repair the frame, as necessary, free of charge. Owner notification letters were mailed December 17, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RASCHW. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning October 31, 2025.
Reported 2025-10-24
SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY:U-BOLT, LEAF SPRING TO AXLE24V517000
Risk: An axle that moves out of position can cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Dealers will replace the spring U-bolts, free of charge. Owner notification letters were mailed August 23, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDERB.
Reported 2024-07-09
ELECTRICAL SYSTEM:WIRING24V225000
Risk: An overheated ground connection can increase the risk of a fire, and a loss of drive power can increase the risk of a crash.
Remedy: Dealers will inspect and repair the 12-Volt ground connection, as necessary free of charge. Owner notification letters were mailed May 3, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HVERSL.
Reported 2024-03-24
ELECTRICAL SYSTEM:WIRING24V166000
Risk: A short circuit increases the risk of a fire. In addition, a loss of drive power, power steering, and brake system control increases the risk of a crash.
Remedy: Dealers will inspect the routing of the main wiring harness and correct it, as necessary, free of charge. Owner notification letters were mailed April 5, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BEFHAU.
Reported 2024-03-01
STRUCTURE:CRITICAL FASTENERS23V876000
Risk: A detached partition wall can increase the risk of injury.
Remedy: Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.
Reported 2023-12-21
SUSPENSION:FRONT23V849000
Risk: A loss of steering control can increase the risk of a crash.
Remedy: Dealers will inspect the front left suspension strut bolt connection and repair the body contact surface as necessary, free of charge. Owner notification letters were mailed January 31, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDDOR.
Reported 2023-12-15
STRUCTURE:BODY23V806000
Risk: An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.
Remedy: Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for
Reported 2023-12-01
NHTSA // COMPLAINTSWhat do owners report about the 2023 Mercedes-Benz Sprinter 2500?
Sixteen owner complaints have been reported to NHTSA for the 2023 Sprinter 2500, with the top alleged problem areas being the Engine (5 reports), Unknown or Other (4 reports), the Fuel and Propulsion System (4 reports), and the Power Train (4 reports), followed by Steering and Service Brakes with 2 reports each. These are unverified consumer allegations, not established facts, and zero of the 16 reports involved a crash, fire, injury, or death.
16 owner complaints on file. These are unverified allegations reported to NHTSA.
USED BUYERWhat should used buyers know about the 2023 Mercedes-Benz Sprinter 2500?
Seven recall campaigns have been issued for the 2023 Sprinter 2500, a significant figure for a vehicle in its inaugural year. Prospective owners should prioritize a VIN check at nhtsa.gov to confirm the resolution status of these safety obligations, as any unaddressed recall presents an ongoing risk.
- NHTSA issued seven recall campaigns specifically covering the 2023 model year, with concerns spanning the right longitudinal frame member, rear spring U-bolts, and two separate wiring harness issues, making a VIN-level recall check essential before driving or purchasing this unit.
- The 2023 Sprinter 2500 has no NHTSA crash-test score and no star ratings for this model year; the Moderate burden band is derived from recall and complaint data alone and is not a substitute for a crash-safety rating.
- All 16 owner complaints on file with NHTSA for this model year are unverified allegations, and none of the 16 reports involved a crash, fire, injury, or fatality, though the complaint clusters around engine, fuel and propulsion, and powertrain components.
- Shoppers seeking a tested data point within the Sprinter nameplate can reference the 2025 model year, which holds a Safety Index of 42, but that score applies only to the 2025 model year and cannot be transferred to the 2023 vehicle.
FAQ2023 Mercedes-Benz Sprinter 2500 safety questions
Was the 2023 Mercedes-Benz Sprinter 2500 crash-tested by NHTSA?
No. NHTSA has not run a New Car Assessment Program crash test on this configuration, so it carries no Safety Index. Its safety record here is built from 7 recalls and 16 owner complaints on file.
How many recalls does the 2023 Mercedes-Benz Sprinter 2500 have?
According to NHTSA recall data, 7 vehicle recalls are on file for the 2023 Mercedes-Benz Sprinter 2500. Confirm your VIN at nhtsa.gov to see which apply to your car.
How many complaints have owners filed about the 2023 Mercedes-Benz Sprinter 2500?
According to NHTSA's complaint database, 16 owner complaints are on file for the 2023 Mercedes-Benz Sprinter 2500. These are unverified allegations submitted by owners, not confirmed defects.
Cross-check this record against independent expert reviews and the live NHTSA database before you buy.
Other Sprinter 2500 years
- DATA Pulled directly from NHTSA: the recallsByVehicle and complaintsByVehicle records for the Mercedes-Benz Sprinter 2500 2023.
- SCORE This configuration was not crash-tested by NHTSA, so it carries no Safety Index. We report its recall and complaint record only.
- EDITED Written by the MotorCaliber Safety Desk and reviewed for accuracy and plain-language clarity by Ivanna Verstliar, Editor, against the source figures on this page.
- VERIFIED Data last synced Oct 1, 2026. Recalls change; confirm your VIN at nhtsa.gov/recalls. See our corrections policy and disclosure.