NHTSA // SAFETY RECORD
2021 Mercedes-Benz Sprinter 2500 Safety Record
The 2021 Mercedes-Benz Sprinter 2500 has not been crash-tested by NHTSA, so it carries no Safety Index. Its federal safety record shows 18 recalls and 45 owner complaints on file.
Updated Oct 1, 2026 from NHTSA data · Reviewed by Ivanna Verstliar
CRASH
DATANot crash-tested
The 2021 Mercedes-Benz Sprinter 2500 has accrued 18 recall campaigns and 45 owner complaints filed with NHTSA, a significant burden. This volume of corrective actions and reported issues places the model year in the most demanding category tracked by MotorCaliber. With no crash-test data from NHTSA, the Sprinter 2500 carries no federal star ratings or computed Safety Index score. The absence of federal crash-test results means consumers cannot assess the vehicle's structural crash performance through that specific data channel; this lack of data should not be interpreted as either an endorsement or a condemnation of its crashworthiness. The extensive recall and complaint record, however, represents a tangible and notable data point for prospective buyers and current owners.
The 2021 Mercedes-Benz Sprinter 2500 was not crash-tested by NHTSA and carries a Heavy recall and complaint burden band across 18 recall campaigns, according to NHTSA data.
MotorCaliber Safety Desk // NHTSA data, verified Oct 1, 2026
- shoppers who want the full federal safety picture in one place
| NHTSA crash test | Not crash-tested |
|---|---|
| Recall and complaint burden | Heavy |
| Recalls on file | 18 |
| Owner complaints | 45 (unverified allegations) |
| Data verified | Oct 1, 2026 |
ANALYSISHow safe is the 2021 Mercedes-Benz Sprinter 2500?
The 2021 Mercedes-Benz Sprinter 2500 lands in the Heavy burden band, the most demanding tier in MotorCaliber's recall and complaint tracking. Eighteen separate recall campaigns is a notable figure for a single model year, spanning structural fasteners, body coating, instrument cluster illumination, and the fuel delivery system. The complaint record adds texture: the concentration of alleged issues in Forward Collision Avoidance and Lane Departure suggests that driver-assistance technology drew a meaningful share of consumer concern for this year specifically. Service Brakes appearing in 7 unverified reports reinforces the case for a thorough open-recall check. Shoppers interested in a tested reference point may note that the 2025 Sprinter carries a Safety Index of 42, though that figure applies only to that specific tested year and cannot be transferred to the 2021 model year.
NHTSA // RECALLSDoes the 2021 Mercedes-Benz Sprinter 2500 have any recalls?
The 18 recall campaigns for the 2021 Mercedes-Benz Sprinter 2500 touch several distinct safety areas. Structural recalls address critical fasteners in the longitudinal frame and partition components. A separate structural recall covers topcoat paint on the body. The electrical system is implicated in an instrument cluster illumination failure that could reduce driver visibility of warnings. A fuel system recall targets the gasoline delivery fuel pump. No park-outside or do-not-drive directive is listed in the provided campaign data, but owners should verify current remedy status for each campaign by VIN at nhtsa.gov.
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL24V930000
Risk: A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
Remedy: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
Reported 2024-12-13
STRUCTURE:CRITICAL FASTENERS23V875000
Risk: Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
Remedy: Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.
Reported 2023-12-21
STRUCTURE:CRITICAL FASTENERS23V876000
Risk: A detached partition wall can increase the risk of injury.
Remedy: Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.
Reported 2023-12-21
STRUCTURE:BODY23V806000
Risk: An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.
Remedy: Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for
Reported 2023-12-01
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP23V444000
Risk: A loss of drive power can increase the risk of a crash.
Remedy: Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 4790205.
Reported 2023-06-26
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL23V204000
Risk: A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
Remedy: Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.
Reported 2023-03-24
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL22V796000
Risk: Vehicle rollaway increases the risk of a crash.
Remedy: Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's numbers for this recall are 22V2790611, 22V2790612, and 22V2790613.
Reported 2022-10-21
ELECTRICAL SYSTEM:WIRING22V491000
Risk: An electrical surge can increase the risk of a fire.
Remedy: Dealers will inspect and correct the wiring harness connection, as necessary, free of charge. Owner notification letters were mailed August 10, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS3LE54ELE.
Reported 2022-07-11
ELECTRICAL SYSTEM:SOFTWARE22V360000
Risk: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Reported 2022-05-20
BACK OVER PREVENTION:DISPLAY FUNCTION22V281000
Risk: An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.
Reported 2022-04-27
SUSPENSION:FRONT:SPRINGS:TORSION BAR22V131000
Risk: An incorrectly assembled torsion bar may fail at the connection between the torsion bar and linkage, resulting in a loss of vehicle stability, and increasing the risk of a crash.
Remedy: Dealers will correct the position of the shim and replace the torsion bar linkages, free of charge. Owner notification letters were mailed August 16, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VADREH.
Reported 2022-03-08
EQUIPMENT:OTHER:LABELS22V073000
Risk: The operator may overload the vehicle, resulting in excessive tire wear and increasing the risk of a crash.
Remedy: Dealers will inspect and replace, as necessary, the tire and loading information label. Additionally, tires will be inspected for excessive wear and replaced as necessary. All repairs will be conducted free of charge. Interim owner notifications were mailed to owners on March 4, 2022. Owner notification letters were mailed on March 21, 2022. Owners may contact DVUSA customer service at 1-877-762-8
Reported 2022-02-09
NHTSA // COMPLAINTSWhat do owners report about the 2021 Mercedes-Benz Sprinter 2500?
The 45 complaints filed with NHTSA for the 2021 Sprinter 2500 are unverified consumer allegations. The most frequently reported components are Electrical System and Forward Collision Avoidance, each cited in 9 reports, followed by Service Brakes and Lane Departure, each appearing in 7 reports. Power Train accounts for 5 additional allegations. Among the 45 reports, 2 allege a crash and 1 alleges an injury. All figures represent consumer-reported claims, not established facts.
45 owner complaints on file. These are unverified allegations reported to NHTSA.
USED BUYERWhat should used buyers know about the 2021 Mercedes-Benz Sprinter 2500?
The 2021 Sprinter 2500 has been subject to 18 distinct recall campaigns. Prospective buyers of a used model should verify the VIN on nhtsa.gov to confirm that all applicable recalls have been addressed, as prior owners may not have completed these repairs. Authorized dealerships will perform recall remedies free of charge.
- The 2021 Sprinter 2500 was not crash-tested by NHTSA, meaning no federal star ratings or Safety Index score exists for this model year, and that absence is not a safety judgment in either direction.
- Eighteen recall campaigns were issued for this model year, covering structural critical fasteners in both the longitudinal frame and partition areas, instrument cluster illumination, body topcoat, and the fuel delivery pump.
- Forward Collision Avoidance and Lane Departure each appear in 9 and 7 unverified consumer complaints respectively, making driver-assistance system behavior the most frequently alleged concern in the 2021 complaint record.
- Owners and prospective buyers should verify open-recall status by VIN at nhtsa.gov, as remedy completion history varies by individual vehicle and all 18 campaigns may not have been addressed on any given unit.
FAQ2021 Mercedes-Benz Sprinter 2500 safety questions
Was the 2021 Mercedes-Benz Sprinter 2500 crash-tested by NHTSA?
No. NHTSA has not run a New Car Assessment Program crash test on this configuration, so it carries no Safety Index. Its safety record here is built from 18 recalls and 45 owner complaints on file.
How many recalls does the 2021 Mercedes-Benz Sprinter 2500 have?
According to NHTSA recall data, 18 vehicle recalls are on file for the 2021 Mercedes-Benz Sprinter 2500. Confirm your VIN at nhtsa.gov to see which apply to your car.
How many complaints have owners filed about the 2021 Mercedes-Benz Sprinter 2500?
According to NHTSA's complaint database, 45 owner complaints are on file for the 2021 Mercedes-Benz Sprinter 2500. These are unverified allegations submitted by owners, not confirmed defects, and include reports involving a crash.
Cross-check this record against independent expert reviews and the live NHTSA database before you buy.
Other Sprinter 2500 years
- DATA Pulled directly from NHTSA: the recallsByVehicle and complaintsByVehicle records for the Mercedes-Benz Sprinter 2500 2021.
- SCORE This configuration was not crash-tested by NHTSA, so it carries no Safety Index. We report its recall and complaint record only.
- EDITED Written by the MotorCaliber Safety Desk and reviewed for accuracy and plain-language clarity by Ivanna Verstliar, Editor, against the source figures on this page.
- VERIFIED Data last synced Oct 1, 2026. Recalls change; confirm your VIN at nhtsa.gov/recalls. See our corrections policy and disclosure.