NHTSA // SAFETY RECORD
2020 Mercedes-Benz Sprinter 2500 Safety Record
The 2020 Mercedes-Benz Sprinter 2500 has not been crash-tested by NHTSA, so it carries no Safety Index. Its federal safety record shows 22 recalls and 79 owner complaints on file.
Updated Oct 1, 2026 from NHTSA data · Reviewed by Ivanna Verstliar
CRASH
DATANot crash-tested
The 2020 Mercedes-Benz Sprinter 2500 has not been evaluated by NHTSA for crashworthiness, yielding no star ratings or an overall Safety Index score. This absence of crash-test data means no definitive statement can be made regarding its safety performance in an impact. However, the federal record does indicate a Heavy burden band for both recalls and owner complaints. The Sprinter 2500 has been subject to 22 recall campaigns, addressing issues ranging from structural fasteners and body connections to electrical systems. Owners have filed 79 complaints, which include 3 alleged crashes and 1 alleged fire. This recall and complaint volume suggests a need for careful consideration from prospective buyers.
The 2020 Mercedes-Benz Sprinter 2500 was not crash-tested by NHTSA and carries a Heavy recall and complaint burden band across 22 recall campaigns, according to federal NHTSA data.
MotorCaliber Safety Desk // NHTSA data, verified Oct 1, 2026
- shoppers who want the full federal safety picture in one place
| NHTSA crash test | Not crash-tested |
|---|---|
| Recall and complaint burden | Heavy |
| Recalls on file | 22 |
| Owner complaints | 79 (unverified allegations) |
| Data verified | Oct 1, 2026 |
ANALYSISHow safe is the 2020 Mercedes-Benz Sprinter 2500?
The 2020 Sprinter carries a "Heavy" recall and complaint burden classification, the most serious in the federal record. Twenty-two recall campaigns for a single model year is a notably high count, with scope spanning critical structural fasteners, a body connection specific to 2020 production, and two separate instrument cluster electrical campaigns. The complaint record adds further detail: Forward Collision Avoidance ranks fourth among alleged problem areas, with 13 reports. This places an active safety system alongside the powertrain and engine concerns that typically dominate commercial van complaints. The three alleged crashes and one alleged fire in the complaint file are unverified but are the kind of signals the Safety Desk flags for prospective buyers. For shoppers seeking a crash-tested data point in the Sprinter line, the 2025 model year received an NHTSA Safety Index of 42, which can serve as a navigational reference, though it is not transferable to the 2020 year.
NHTSA // RECALLSDoes the 2020 Mercedes-Benz Sprinter 2500 have any recalls?
The 22 recall campaigns for the 2020 Sprinter 2500 touch several safety-relevant areas. Structural recalls address longitudinal frame fasteners, partition fasteners covering model years 2019 through 2023, and a body connection issue specific to 2020 units. Electrical recalls target instrument cluster illumination failures across two separate campaigns. No park-outside or do-not-drive directive appears in the supplied campaign summaries, but owners should verify current remedy status for each campaign through the NHTSA VIN lookup.
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL24V930000
Risk: A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
Remedy: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
Reported 2024-12-13
STRUCTURE:CRITICAL FASTENERS23V875000
Risk: Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
Remedy: Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.
Reported 2023-12-21
STRUCTURE:CRITICAL FASTENERS23V876000
Risk: A detached partition wall can increase the risk of injury.
Remedy: Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.
Reported 2023-12-21
STRUCTURE:BODY23V874000
Risk: Reduced vehicle control increases the risk of a crash. Additionally, the propeller shaft may damage the fuel tank during a crash, causing a leak and increasing the risk of a fire.
Remedy: Dealers will inspect and replace the crossmember as necessary, free of charge. Owner notification letters were mailed April 19, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3QUERTR.
Reported 2023-12-21
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL23V204000
Risk: A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
Remedy: Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.
Reported 2023-03-24
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL22V796000
Risk: Vehicle rollaway increases the risk of a crash.
Remedy: Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's numbers for this recall are 22V2790611, 22V2790612, and 22V2790613.
Reported 2022-10-21
ELECTRICAL SYSTEM:SOFTWARE22V360000
Risk: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Reported 2022-05-20
BACK OVER PREVENTION:DISPLAY FUNCTION22V281000
Risk: An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.
Reported 2022-04-27
ELECTRICAL SYSTEM:SOFTWARE21V972000
Risk: Unintentional vehicle movement can increase the risk of a crash.
Remedy: Dealers will update the electronic stability program control unit software, free of charge. Owner notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PA27 ERI/ERO.
Reported 2021-12-15
ELECTRICAL SYSTEM:SOFTWARE21V411000
Risk: A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Reported 2021-06-02
ELECTRICAL SYSTEM21V410000
Risk: Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
Remedy: Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.
Reported 2021-06-02
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS21V359000
Risk: Loose door hinge screws could change the gap between the door and vehicle body, increasing the risk of injury in the event of a crash.
Remedy: Dealers will check the screws and tighten them as necessary, free of charge. Owner notification letters were mailed June 18, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TURSCHA.
Reported 2021-05-17
NHTSA // COMPLAINTSWhat do owners report about the 2020 Mercedes-Benz Sprinter 2500?
The 79 owner-reported complaints on file with NHTSA are unverified consumer allegations. The most frequently alleged problem areas are the Electrical System with 20 reports, Power Train with 18, Engine with 15, Forward Collision Avoidance with 13, and Service Brakes with 12. Three complaints allege a crash and one alleges a fire. These figures represent what owners reported, not established facts.
79 owner complaints on file. These are unverified allegations reported to NHTSA.
USED BUYERWhat should used buyers know about the 2020 Mercedes-Benz Sprinter 2500?
The 2020 Sprinter 2500 has been subject to 22 recall campaigns. Any prospective buyer of this model year should consult the NHTSA recall lookup for a specific vehicle's VIN to ascertain the status of these outstanding safety actions.
- The 2020 model year has a recall campaign specific to its production addressing a body connection issue, separate from the broader multi-year structural fastener campaigns that also apply to this year.
- Forward Collision Avoidance is the fourth most reported alleged problem area in the 2020 complaint file with 13 unverified reports, which is notable because it involves an active crash-prevention system.
- Two distinct instrument cluster illumination recall campaigns apply to this model year, meaning dashboard visibility was flagged as a safety concern through separate federal actions.
- With 22 recall campaigns on record, verifying remedy status by VIN at nhtsa.gov is especially important for this model year, as some campaigns may remain open depending on the individual vehicle's service history.
FAQ2020 Mercedes-Benz Sprinter 2500 safety questions
Was the 2020 Mercedes-Benz Sprinter 2500 crash-tested by NHTSA?
No. NHTSA has not run a New Car Assessment Program crash test on this configuration, so it carries no Safety Index. Its safety record here is built from 22 recalls and 79 owner complaints on file.
How many recalls does the 2020 Mercedes-Benz Sprinter 2500 have?
According to NHTSA recall data, 22 vehicle recalls are on file for the 2020 Mercedes-Benz Sprinter 2500. Confirm your VIN at nhtsa.gov to see which apply to your car.
How many complaints have owners filed about the 2020 Mercedes-Benz Sprinter 2500?
According to NHTSA's complaint database, 79 owner complaints are on file for the 2020 Mercedes-Benz Sprinter 2500. These are unverified allegations submitted by owners, not confirmed defects, and include reports involving a crash or a fire.
Cross-check this record against independent expert reviews and the live NHTSA database before you buy.
Other Sprinter 2500 years
- DATA Pulled directly from NHTSA: the recallsByVehicle and complaintsByVehicle records for the Mercedes-Benz Sprinter 2500 2020.
- SCORE This configuration was not crash-tested by NHTSA, so it carries no Safety Index. We report its recall and complaint record only.
- EDITED Written by the MotorCaliber Safety Desk and reviewed for accuracy and plain-language clarity by Ivanna Verstliar, Editor, against the source figures on this page.
- VERIFIED Data last synced Oct 1, 2026. Recalls change; confirm your VIN at nhtsa.gov/recalls. See our corrections policy and disclosure.