NHTSA // SAFETY RECORD
2020 Ram Promaster Safety Record
The 2020 Ram Promaster has not been crash-tested by NHTSA, so it carries no Safety Index. Its federal safety record shows 5 recalls and 40 owner complaints on file.
Updated Oct 1, 2026 from NHTSA data · Reviewed by Ivanna Verstliar
CRASH
DATANot crash-tested
The 2020 Ram ProMaster lacks a federal safety rating, as NHTSA has not subjected this model year to crash testing. Consequently, no star ratings or Safety Index score are available. The recall and complaint record, however, provides some insight. Owners reported 40 complaints. Federal authorities issued five recalls, addressing issues from the airbag system and radiator cooling circuit to the park pawl. This data outlines the entirety of the ProMaster's safety profile for 2020 within the federal record.
The 2020 Ram ProMaster was not crash-tested by NHTSA, carries a Moderate recall and complaint burden band, and is associated with five NHTSA recall campaigns, according to NHTSA federal safety data.
MotorCaliber Safety Desk // NHTSA data, verified Oct 1, 2026
- shoppers who want the full federal safety picture in one place
| NHTSA crash test | Not crash-tested |
|---|---|
| Recall and complaint burden | Moderate |
| Recalls on file | 5 |
| Owner complaints | 40 (unverified allegations) |
| Data verified | Oct 1, 2026 |
ANALYSISHow safe is the 2020 Ram Promaster?
The 2020 Ram ProMaster carries a Moderate burden band, primarily defined by its diverse recall record. Four distinct safety-critical systems prompted recalls: airbag wiring, transmission park engagement, rear-camera visibility, and radiator fan thermal management. This breadth of issues, rather than a concentration in one area, is notable. Owner complaints further underscore these concerns, with 10 reports each for "Back Over Prevention" and "Power Train," directly aligning with two of the recall campaigns. This suggests that owner experiences frequently preceded or paralleled formal recall actions. The three crash-related complaints and two injury allegations specifically strengthen the concerns regarding back-over incidents and park-pawl engagement. There are no crash-test results available for this model year, nor for any other ProMaster year in the provided data.
NHTSA // RECALLSDoes the 2020 Ram Promaster have any recalls?
The five recalls for the 2020 Ram ProMaster touch five distinct systems: an airbag wiring crimp defect, a park pawl that may not fully engage on vehicles with the 62TE transmission, a backup camera microprocessor that may crack and disable the rear-view image, a radiator fan electrical circuit that may overheat, and a third-party wheelchair restraint anchor campaign that also names this platform. The park pawl and backup camera campaigns carry direct operational safety implications that owners should resolve promptly. No blanket park-outside or do-not-drive directive appears in the data provided, but owners should confirm current remedy status through nhtsa.gov.
EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:25V876000
Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Reported 2025-12-17
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY25V720000
Risk: Electrical circuits that overheat increase the risk of a fire.
Remedy: Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, Mar
Reported 2025-10-23
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA25V552000
Risk: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.
Reported 2025-08-26
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL23V301000
Risk: A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.
Remedy: Dealers will update the powertrain control module software, and inspect and replace, as necessary, the transmission or components within the transmission, free of charge. Owner notification letters were mailed June 22, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 44A.
Reported 2023-04-27
AIR BAGS20V374000
Risk: In the event of a crash, if the diffuser detaches from the inflator during air bag deployment, the air bag may not inflate properly, increasing the risk of injury.
Remedy: FCA US will notify owners, and dealers will replace the side curtain air bag assemblies, free of charge. The recall began July 16, 2020. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's number for this recall is W52.
Reported 2020-06-25
NHTSA // COMPLAINTSWhat do owners report about the 2020 Ram Promaster?
Forty owner complaints have been reported to NHTSA for the 2020 Ram ProMaster. These are unverified consumer allegations. The most frequently alleged problem areas are Back Over Prevention and Power Train, each cited in 10 reports, followed by Unknown Or Other in 9, Electrical System in 7, and Engine And Engine Cooling and Engine each appearing in 4 reports. Three complaints allege a crash and two allege an injury.
40 owner complaints on file. These are unverified allegations reported to NHTSA.
USED BUYERWhat should used buyers know about the 2020 Ram Promaster?
NHTSA data shows the 2020 Ram ProMaster was subject to five recall campaigns. The most significant of these addressed a potentially faulty park pawl and an inoperative backup camera, both critical safety systems. Given these issues, prospective buyers should verify through NHTSA's VIN lookup tool that all applicable recalls have been completed for any specific unit under consideration. Documentation of completed recall work in the vehicle's service history provides the clearest confirmation.
- The 2020 Ram ProMaster has not been crash-tested by NHTSA, meaning no frontal, side, or rollover star ratings exist for this model year.
- A 2023 recall covers 2019-2021 ProMasters with the 62TE transmission for a park pawl that may not fully engage, a condition that could allow unintended vehicle movement.
- A 2025 recall covers 2019-2021 ProMasters for a backup camera microprocessor crack that may disable the rear-view image, directly affecting back-over prevention.
- Owner-reported complaints to NHTSA for this model year include three that allege a crash and two that allege an injury; all complaints are unverified consumer allegations, not established findings.
FAQ2020 Ram Promaster safety questions
Was the 2020 Ram Promaster crash-tested by NHTSA?
No. NHTSA has not run a New Car Assessment Program crash test on this configuration, so it carries no Safety Index. Its safety record here is built from 5 recalls and 40 owner complaints on file.
How many recalls does the 2020 Ram Promaster have?
According to NHTSA recall data, 5 vehicle recalls are on file for the 2020 Ram Promaster. Confirm your VIN at nhtsa.gov to see which apply to your car.
How many complaints have owners filed about the 2020 Ram Promaster?
According to NHTSA's complaint database, 40 owner complaints are on file for the 2020 Ram Promaster. These are unverified allegations submitted by owners, not confirmed defects, and include reports involving a crash.
Cross-check this record against independent expert reviews and the live NHTSA database before you buy.
Other Promaster years
- DATA Pulled directly from NHTSA: the recallsByVehicle and complaintsByVehicle records for the Ram Promaster 2020.
- SCORE This configuration was not crash-tested by NHTSA, so it carries no Safety Index. We report its recall and complaint record only.
- EDITED Written by the MotorCaliber Safety Desk and reviewed for accuracy and plain-language clarity by Ivanna Verstliar, Editor, against the source figures on this page.
- VERIFIED Data last synced Oct 1, 2026. Recalls change; confirm your VIN at nhtsa.gov/recalls. See our corrections policy and disclosure.