NHTSA // SAFETY RECORD
2020 Ram Promaster
Recall and complaint safety record from NHTSA. This configuration has not been crash-tested.
CRASH
DATANot crash-tested
The Ram ProMaster is a front-wheel-drive full-size cargo van aimed squarely at commercial fleet operators, tradespeople, and last-mile delivery services. Built on a Fiat Ducato platform, it competes in a segment where cargo capacity and low load floor height often take priority over passenger-car refinement. For buyers who move goods for a living, the ProMaster is a serious workhorse contender.
The 2020 Ram Promaster has not been crash-tested by NHTSA, so it carries no Safety Index. Its safety record here is built from 5 recalls and 40 owner complaints on file, giving it a moderate recall and complaint burden.
- shoppers who want the full federal safety picture in one place
Reviewers generally find the ProMaster appealing for its low load floor, generous cargo volume, and front-wheel-drive layout that aids urban maneuverability. Most acknowledge the cabin materials and overall refinement fall short of some competitors, and driving dynamics are workmanlike rather than polished. Value for commercial use is frequently cited as a strength, though interior comfort for drivers on long routes draws mixed reactions.
NHTSA // RECALLSRecall record
EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:25V876000
Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Reported 2025-12-17
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY25V720000
Risk: Electrical circuits that overheat increase the risk of a fire.
Remedy: Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, Mar
Reported 2025-10-23
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA25V552000
Risk: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.
Reported 2025-08-26
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL23V301000
Risk: A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.
Remedy: Dealers will update the powertrain control module software, and inspect and replace, as necessary, the transmission or components within the transmission, free of charge. Owner notification letters were mailed June 22, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 44A.
Reported 2023-04-27
AIR BAGS20V374000
Risk: In the event of a crash, if the diffuser detaches from the inflator during air bag deployment, the air bag may not inflate properly, increasing the risk of injury.
Remedy: FCA US will notify owners, and dealers will replace the side curtain air bag assemblies, free of charge. The recall began July 16, 2020. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's number for this recall is W52.
Reported 2020-06-25
NHTSA // COMPLAINTSOwner complaints
40 owner complaints on file. These are unverified allegations reported to NHTSA.